Oakland, United States
638 2nd St
N/A
+15102388787
AVOID until they improve customer service. I love Oakland and love supporting local businesses. It saddens me to write this review but I have not received the product or heard back after many attempts on my end. I called a week before Valentines day to make sure the online order would arrive in time. The person on the other end assured it would be with plenty of time. I placed the order online but the order never arrived. I've emailed several times before for status update but no response (I feel totally disregarded and disrespected). I've tried calling and they don't pick up and their mailbox is full. In contrast, every time I've ordered from Michael Mischer I've received impeccable chocolate and service (he even hand delivered to my house!).
like
As a discriminating chocolate lover, Barlovento’s delectably gorgeous truffles are absolute show-stoppers! My favorites (so far!) are the Zinfandel, Fleur de Sel ave Carmel, Dark Chocolate with Cocoa Nibs, Cardamom and Honey, Espresso, and Whiskey Ginger. This may change since I’m scheduling a chocolate tasting next time I’m in Oakland! I can’t wait to try the famous Creme de Mure with blackberry liqueur infused with dark chocolate, the spicy Mayan Hot Chocolate, Venezuelan Hot Chocolate, spicy Chili de Arbol with an apricot puree reduction paired with dark chocolate, and the Strawberry Balsamic truffles. As for Barlovento’s chocolate confections, the Super Heavenly Peanut Butter Pâté Bars, Toasted Coconut Haystacks, Carmel Pecan Turtles, and Fleur de Sel Caramels are divine, and I look forward to trying the English Toffee and Honeycomb. Treats from this family-owned chocolate company are worth going out of your way for, so treat yourself, already, and buy local while you’re at it!
I hate to do this to a small business, but unfortunately I have to report a bad experience. I placed an online order on December 3rd thinking I’d receive the chocolates in time to give them out as holiday gifts. After 10 days I followed up via email to see when the order would ship, but I received no response. Again I emailed, again no response. All attempts to follow up via phone during their business hours are sent to a full voicemail box. It’s now been a month, and I’ve had to report the charge to my bank to dispute the transaction so I can get a refund. Very disappointing.
Sent my mother inlaw chocolates for her birthday. The money was deducted, she never got her chocolates, and I have emailed twice with out a repsonse.
Don't order from here, haven't shipped product for nearly a month and customer service doesn't respond.
Deli
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