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New England Power Equipment

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Old Saybrook, United States

nepeinc.com
Lawn mower store· Farm equipment repair service· Retail· Tractor dealer

New England Power Equipment Reviews | Rating 3.9 out of 5 stars (5 reviews)

New England Power Equipment is located in Old Saybrook, United States on 400 Boston Post Rd. New England Power Equipment is rated 3.9 out of 5 in the category lawn mower store in United States.

Address

400 Boston Post Rd

Phone

+1 8603951688

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Jeffrey Davis

I purchased a new Ariens snowblower back in Dec 2020 from NEPE. Salesman was very helpful, deliver was timely...no issues. 1st snow storm, 1 week later, blower ran for all of 5 minutes and then quit. NEPE came a couple of days later and took back to the shop. Fortunately the warranty covered the pretty extensive repairs. It took about 2 1/2 weeks for repair, pretty reasonable considering holidays and covid. Then service manager called and wanted to deliver but wanted to charge me 60 for delivery, 2 1/2 miles to my house in Old Saybrook! After some discussions they agreed to deliver, no charge, this time only. 2 months later a clip that secures chute cable to frame/engine broke. I took a picture and returned to NEPE and asked to get a replacement clip. I was told by service manager I had to return blower to their shop for an evaluation to determine if it was a warranty issue or operator misuse, and that it was my responsibility to get the tractor there or pay a 60 pick-up fee!! Are you kidding me, I am expected to pay 60 pickup fee for a 2 part??!!! What happened to customer relations and goodwill?? I have purchased several pieces of equipment there over the past 2 years since I moved into Old Saybrook. What a disappointment. So much for trying to be a good neighbor and giving the local shop my business! I have had other issues there over the past 2 years and I was reluctant to buy from them again. I will not be back, and I recommend future customers to explore your options. One more thing, service manager was not wearing a mask.

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David Brodeur

Tried them for equipment rental. Facility was well stocked and clean. Rented a wood chipper from them. Great rate, equipment in excellent condition, good demo on use and easy return. Will definitely go back for any other rental needs. The retail part looks like the carry everything you could possibly need for power equipment and big boy toys.

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John

The parts guy is robot disguised as a human -- he has a snotty attitude, no interest in helping, just reciting Honda policy and part numbers -- his attitude caused me to curse at him. I started my career at a car dealership where we prided ourselves on providing outstanding customer service, doing the extra bit to help out. It's a shame to see such disregard for the customer. But they did me a favor - they asked me to take my business elsewhere -- thank you!

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David Newton

GOOD SERVICE. Had a tractor tire and tube that needed attention. Marc in service said it would be done by next afternoon. Was done next morning. Thanks

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Tom Vincelette

They since knowledgeable about the chainsaw I bought. The price was normal service was good. Did not try to sell me anything I didn't need. Was happy with everything and my purchase was well taken care of.

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