Olympia, United States
625 Black Lake Blvd SW #330
$$
+1 3607052352
N/A
In-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
My 6 year old went in and shyly asked a salesman if they sold Heelys. The salesman treated my son as if he was the most important customer there. He showed him the options, put the wheels in for him and demonstrated how to use his new shoes. Great customer service.
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Amazing customer service. Will go as far as to recommend other stores to get you what you want. Employees are very knowledgable on their products and always willing to make suggestions. Store has products that I cant find anywhere else! Would recommend.
Happy with my second pair of Converse. I feel extremely well treat when I buy my shoes here.
Best shoe store in town. Two of my most favorite shoes I bought through Journeys. Good Company, good staff, good business
Went there yesterday on a whim and was assisted by a really polite staff member. They also had the pair of Toms shoes I've been trying to find for like over 4 years
Customer service and personality suck at this location. The staff are willing to help only if you ask for it. And when you do, they reply with “what’s up?” Seriously?!
This company is by far the worst experience I have ever had in retail! I bought a pair of toddler Nike’s online and they were too small. I called the customer service and was told it would be easier if I just go in store. I still do not understand how this company stays in business since absolutely nothing is convenient for the customer! They were unwilling to send the exchange right way and send a shipping label via email- (you know like Amazon, Zappos, DSW and Walmart) I go into the store (8/19/19) and what do you know they cannot find the shoe online. They found the shoe at the Seattle store and it was promised to be to the store where I was locate in three days. I called to follow up 8/23/19 and they still had not received the shoes. I even go on vacation and call AGAIN when I return on 8/27/19 and was then told the Seattle store “forgot” to send the shoe. Forgot!?!?!? Is this not a part of your job…like daily? Now they cannot find the shoe anywhere! I requested the district manager call me and was told he would right away. It has not been day two. There is absolutely no accountability at the store level all the way to the district manager. Customer service from corporate only apologized for the staff. Competition is tough out there and I definitely do not see this company in business much longer. I will ensure my friends, family and anyone else that will listen to stay clear of such horrible business practices.
Great prices and a large selection of shoes and some shirts and sweaters. excellent service we walked in and the girl came right up to us and helped my daughter. We were in and out within 10 mins. it's my daughters favorite store.
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