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The Pool Guy Plus

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Olympia, United States

thepoolguyplus.com
Hot tub store· Hot tub repair service· Pool cleaning service· Swimming pool· Hot Tub & Pool· Pool & Hot Tub Service· Retail· Home And Garden· Swimming pool supply store

The Pool Guy Plus Reviews | Rating 3.9 out of 5 stars (5 reviews)

The Pool Guy Plus is located in Olympia, United States on 3330 Pacific Ave SE UNIT 104. The Pool Guy Plus is rated 3.9 out of 5 in the category hot tub store in United States.

Address

3330 Pacific Ave SE UNIT 104

Phone

+1 3607860110

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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C

Cathy Skinner

Excellent Customer Service. Fair and reasonably priced. John in store was very helpful answering my questions and getting service scheduled for my hot tub repair to fit my schedule Jim their hot tub repair guy very knowledgeable and helpful. I recommend The Pool Guy Plus.

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Kirsten Sembroski

We ordered a hot tub in May. We were told it would come in September due to corona virus slowing things down. It is now November and we have yet to receive our hot tub. We have contacted this company three times. Each time we have been given a different date when we will get our hot tub. We were told it was in production in October and would get it in November. The latest is that the hot tub company can’t find our invoice or order. Now they have no idea when our tub will be built. They will also not refund our money. I disagree with the owner’s response. We were told 13 weeks, never 5 months. And it has already been more than 5 months. We have called multiple times and visited the store and been told a different answer each time. We were told it was in production at one point and would be ready in November. Now when we ask, we were told that can’t even be tracked. We do not believe that our hot tub is being made or will come in December. We understand that it was going to be delayed due to the virus, but we have been lied to for the last two months and told multiple different scenarios. We were also told that now we would have to pay for delivery even though our invoice clearly states free delivery within 40 miles of the store.

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Dylan Carlson

Failed to deliver requested service, billed full price anyway. After numerous calls, the owner promised a refund and then refused to honor that promise, too. There's a word for people who promises to do something and then refuse to do it: \liars.

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Ken Grubb

Very helpful and customer centered. Didn't try to upsell me. Offered what I needed and offered to get it from the other store and call me when it's in.

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Jordan Harstad

This place is awesome -- they have tons of chemicals, free water testing, and great deals on hot tubs!

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