Omaha, United States
5406 S 99th St
N/A
+1 4023313694
I've gone here off and on for a few years and I've never had a problem. I always schedule online which makes things easy. Krissa is my therapist and does an amazing job every time.
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This place is an absolute joke. I have received multiple emails to confirm an appointment that I have had made for a month. I’ve responded and confirmed every single time. The day before my appointment (my appointment is on October 31st) I get a phone call saying the massage therapist has called in “sick” (I’m sure that has nothing to do with it being Halloween ) When they called I was informed that they had no one else that could do it that day and they would have to reschedule the appointment. Really? The appointment has been booked for a month because Saturdays are nearly impossible to get an appointment. This is now the second time that I have had them cancel a Saturday appointment. I feel that if their students can’t be reliable for these appointments they should make the decision to not offer appointments on Saturdays. I will not be trying to schedule any other appointments at this establishment and I will advise everyone I know to steer clear, unless of course you like your time being wasted.
Therapist talked nonstop through session. I needed a full body deep tissue massage which was explained during consultation. She only focused on my lower back, SI joint. This was a licensed therapist! I was so disappointed when I left, waited until the next day to give feedback ensuring the accuracy of my processing. The owner simply apologized and so did I. This was the second time and last time patronizing this business.
Have tried to contact the facility multiple times to schedule a mother/daughter massage for the week of my wedding. I either do not get ahold of someone and have left multiple voicemails that were not followed up or I am told to wait and call back to make an appointment. However, after calling back several times, now the day is no longer available for a same time massage. Very unsatisfied and highly unprofessional.
Had a 90 min massage, it was great! Students and Front Desk were very nice and professional! I will definitely be back!
Deli
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