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OMEGA Boutique - The Mall at Short Hills

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Short Hills, United States

omegawatches.com
Boutique· Clock watch maker· Jeweler· Leather goods store· Watch repair service· Watch store· Clock repair service· Fashion accessories store· Jewelry store· Watch manufacturer

OMEGA Boutique - The Mall at Short Hills Reviews | Rating 4.7 out of 5 stars (8 reviews)

OMEGA Boutique - The Mall at Short Hills is located in Short Hills, United States on 1200 Morris Tpke # A233. OMEGA Boutique - The Mall at Short Hills is rated 4.7 out of 5 in the category boutique in United States.

Address

1200 Morris Tpke # A233

Phone

+1 9733796044

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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A R

Just no good......please avoid and keep walking to another watch dealer. After Receiving an email telling me that they have a limited edition watch coming out and they were taking deposits for this watch (2020 Snoppy) I was finally told that I won’t be getting the watch. The money was taken out in September 2020 and it is now March 20, 2021 and I was just told this week no watch. Basically, It turns out that getting this watch is something similar to that of the hunger games. Yes you gave them your money yes you are waiting on a list but no you’re not getting the watch because you’re not good enough and you didn’t buy enough apparently maybe from us in the past. Hey Omega, Why bother sending out emails to people like me saying that you’re excepting deposits and that you were all be Guaranteed the watch when it comes out and you don’t make good on your word. I am very angry about this I invested money in the deposit I secured the rest of the money so that I can pay it once it’s available only to be let down. If I wanna go chasing watches and be put on the list I will go to a Rolex dealer. I was a loyal omega watch customer up until this point. I don’t regret any of my past purchases but going forward if I am going to invest in any time pieces it’s definitely not going to be a omega going forward. I really hope this Review get seen by the store management and hopefully by omega in Switzerland because what is being done and the culture that they are trying to pursue is not cool. If they are chasing customers that can sit and have their names on a waiting list during Covid when tomorrow is not promised to anybody then they can keep that customer I definitely cannot sit around and wait and hope that I will have a Watch coming to me. you really let me down.

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Andrew Carnegie

Came in over the weekend to ask about a new piece that was released. I met David and he explained that it was unavailable at the moment and asked if I wanted to be added to the wait list. I declined but we had a very engaging conversation and I couldn’t believe how knowledgeable he and his colleague were. Every question was answered clearly and professionally. I had a great experience and I will be stopping back again.

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Kevin Boodoo

I use to work at this store in Short Hills and the Omega boutique in Hackensack. I can confirm to you that this company does not care about their customers. During my time working there I have seen employees at these locations make fun of customers after they leave the store whether they bought something or not. I can also confirm that during my time working at these stores I saw two managers lie to customers just to make a sale and laugh about it after the customers left the store. This happened on more than one occasion. These two stores just want your money and don’t care about you. This company also does not care about their employees and I have heard this from other employees myself. In three years of working at these locations I saw over twenty employees leave for hating their job, resigning for no reason or getting terminated. I would not recommend anybody shop at these locations because they will lie to you and insult you behind your back. During my time here I literally heard every employee say they hate their job. This company will hire anybody that is why they have had so much turnover. A solid gold watch was stolen from this store a few years ago and they still don’t know how it was stolen even though they have a security system which means it was most likely stolen by an employee. They don’t want any customers to know any of this because they know nobody would want to shop here. I have heard several employees say they would file a harassment or wrongful termination lawsuit against this company. Don’t waste your time or money at a store like this.

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John Lin

This is by far the best Omega Boutique I have ever been to. Recently I have purchased my second new Omega watch here from Andrew Richter and I couldn't be happier. Over the years, Andrew have been helpful to me. He truly care about customer and personal. In addition, I would like to also point out that both Artur and David have been very knowledgeable, professional and resourceful. Overall, it's a very rewarding premium ownership experience. Again, the best Omega Boutique here.

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Jesus Vazquez

marvelous place ..stellar customer service !!

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Eric Cochran

Excellent store layout and knowledgeable staff

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Krishna Gontla

Awesome service and fantastic experience here !!! Peter Hurdle was professional, friendly and extremely knowledgeable of their product. He took time to understand what I want and did a great presentation any piece I wanted to see and explained everything about it. I would definitely recommend anyone to visit this boutique and have a great experience exploring omega watches.

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David Pitman

My wife wanted to buy me something special for my 60th Birthday and our Thirtieth Anniversary. Andrew Richter at Omega Short Hills was exceptionally helpful and patient in helping us select a very special watch. It took several months for the watch to arrive and Andrew and the staff were very patient with my many calls and shared in my excitement about the watch. I am most appreciative of the great service we received at Omega Short Hills and of course my amazing and thoughtful wife.

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