Acworth, United States
1500 Cherokee Pkwy
N/A
+1 8885273331
Placed an order for a small art project. The materials arrived well packed within 5 days. I then discovered the diameter would be too big and requested directions for returning the materials Andrew is reordering. The company stated that a refund would be issued but since the order was small, to disregard a return. Although a small order, this was greatly appreciated and not expected. Online Metals deserves to be your vendor.
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Awesome company. Easy to deal with!
I filled out a quote form (not expecting a reply since that is what usually happens to me) and I received a very quick response to my question along with a link to bring me to the material I was asking about! Very impressive :-)
When a very recent shipment was taking a week longer than expected by the carrier, the Online Metals agent I spoke with immediately placed a eorder\ on the missing item at no extra cost to me of course. Follow up with Sales Agent Carly was a great experience as she had all the answers I was looking for on the missing item plus one coming to NC all the way from Los Angeles by special carrier given the very long 12 ft. dimensions of the item acquired on -line. Overall, I do feel these agents at ONLINE METALS take good care of their customers and want to make sure that buying from them on line feels as safe as doing it in person. Since I will use these material to build a hang glider, it gives me re-assurance of the quality of the 6061-T6 aluminum tubing provided by ONLINE METALS via accompanying test and quality inspection reports by the original manufacturers of the items I purchased. (Made in the USA by the way!) . GOOD JOB Online Metals. GOOD JOB!
This is my second time doing business with Online Metals and I couldn't be more pleased with them. I emailed customer support about an online item that I could see but wasn't able to purchase and they got back to me in minutes and the item was back up in under half an hour! Fantastic performance from customer support and the tech people! Also, they're the only place I could find selling samples of aluminum in the grade I was looking for. Keep it up Online Metals!
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