Washington, United States
64600 Van Dyke
N/A
+15863360200
I have purchased Chrysler vehicles from 8 different Chrysler dealers over the last 30 years. Orchard is the best dealership I have dealt with and Joe Riggs is the best salesman I have ever purchased a Chrysler vehicle from. I did not have to haggle for 3 hours to get a great price on my new 300S. We settled on the price in 20 minutes. I have purchased a Jeep, a Van and the 300 from Joe. He is my salesman when I purchase Chrysler vehicle.
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Great Salesman, purchased our Jeep Wrangle from this dealership. However, the service department is weak. We always struggle to even make contact with their service department so we are forced to take our Jeep to other locations. My last attempt to contact service was a wait for over 30 minutes, the automated message said that I was number one in the wait list. Then the phone would ring only to be put back in the Que. When I finally called back and spoke with the "Reception" desk, she wasn't very polite and getting someone to help wasn't going to happen soon. I simply needed a quote for a new soft top including installation, I explained that they were going to miss out on an opportunity since I will be taking my business elsewhere. She didn't seem to mind a bit, end of conversation. I will be ordering our soft top on line and installing it myself. I hear a lot of local businesses complaining that people are doing their shopping online, this is a perfect example of why we are doing just that. Wake up Orchard Chrysler, we tried to support you and you didn't care. I am a Proud Chevy owner and get excellent care from my Chevy dealer. This is the first and last new Chrysler product that I will buy.
I would like to start by saying, if you want a no pressure inverement. This is the place to be. My vehicle I wanted to see was like new in side and out. Mike Saigh made me and my wife feel like he was a brother to us, he could not of made are sale any better or quickly. i will come here for are next buy.
By far one of the best used car buying experiences yet. Mike Saigh and Richard Cook were easy to work with and very helpful. They went out of their way and did everything possible to make the buying process easy and enjoyable. The customer service and follow up was exceptional. I look forward to working with Mike and Richard in the future. Thanks again for everything! May many of you look to these two for your next purchase, I would highly recommend it.
I had my vehicle in for 3 recalls and alignment.While there my vehicle was damaged while being moved to a lift and popped the tire. They did replace my tire but what is disturbing to me is the fact that nobody called me to let me know or notified me at time of picking my vehicle up. Terrible customer service. I will not bring my vehicle back here again. Now I'm wondering if anything was even done correctly or at all. Service adviser Kim did not know my service intervals or cost of them when asked. I would think they should know this. I would have spent more money and had other things done but felt as if I was bothering them. Was not greeted very well either Jake was too busy answering the phone when I arrived instead of greeting the only customer in the service bay. Not a very good experience.
I had a great experience at Orchard as a first time customer. Chris E. went above and beyond to help with my Jeep. He was very accommodating to a few scheduling issues I had and made the whole process very easy. I will definitely return to Orchard in the future. Highly recommend!
Just bought a used 2016 Jeep Grand Cherokee last Friday. Phil was the salesman and has been for years. I can't say enough nice things about him. No pressure whatsoever. Got a nice deal. Also, hats off to Gary who gave me a generous trade in offer. Would recommend anyone to go there. P.S. Enjoying the apple pie too that Phil gave us!!
This place is great! Good customer service very nice and helpful. Go see Kevin Kelly, you'll not only get a great price for your next vehical, you'll have great conversation and get trueful answers to your questions. Very knowledgeable and all around great guy. You can't trust all car salesmen. But Kevin, he's one of the best salesmen I've even met.
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