Aurora, United States
1240 W Indian Trail
N/A
+1 6308010500
I really like this please it is very nice and quiet. when ever I need something fiixed they come right away. Sometime the same day that I put in a request. Very nice place to live.
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We are new residents here at orchard and i might add it was the best move we've made. Thanks to Rafael Hidalgo in the office, he made our transition smooth and extremely helpful. My wife and i love it!
My boyfriend and I toured Orchard Village a few weeks ago for the first time. We met with Rafael for the first time and he was extremely helpful and willing to guide us into finding our new home. The most important thing my boyfriend and I saw was that he values people’s happiness and comfort. We are not from the Aurora area at all but upon explaining our living situation with him he told us that his job was to make sure we were going to be happy with any home we chose whether it was at orchard village or another location. We took this advice and toured six different other locations around the Aurora and Naperville area. After reviewing all other six locations by making a pros vs cons list we still kept picking Orchard village apartments each time. We fell head over heels for the private entry, quiet community, and the amount of natural lighting beaming through the windows. We were extremely blessed to have found this apartment location especially receiving help from Rafael. Rafael has made our transition into our new home extremely easy and simple. All our questions were answered immediately and without hesitation. Rafael always brightens our day and could not be any more happier with all the information that was provided to my boyfriend and I. Thank you so much Rafael for being so kind and making us feel welcomed into the community.
Office staff (Amy & Rafael) were AMAZING and extremely helpful! Thank you both, you are phenomenal and will be missed! Would have given 5 stars but I had ONE big issue with the apartment. I was without a working washing machine for 5 MONTHS. During Covid lockdown, maintenance was unable to enter my apartment (during lockdown I was ok with this). However, after everything opened up they were backlogged with over 78 maintenance orders to respond to and mine never got looked at. I paid so much extra for an apartment with a washer/dryer that didn’t work for almost half my lease and had to pay extra to do laundry elsewhere. 5 months is unacceptable. The apartment needs to hire more maintenance staff or take better Covid precautions to protect their staff to get the job done. New residents, be advised that if something breaks during Covid..it may not get fixed until you move out. Wish this issue had been resolved so I could have given a glowing review because other than that, it was a great place to live.
We are about 3 weeks into our lease and so far we have had an amazing experience. The people in the office ( Amy, Aneta, and Rafael) are absolutely amazing. They have been calling to check in on us. We had one maintenance problem and it was fixed right away (turns out it wasn't our problem, but the people above us).
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