Orlando, United States
2200 N Alafaya Trail Suite 550
N/A
+1 4072031175
Guys, if you take orders from customers that pay 1000, please, make sure you have tanks to ship the material on time. So, so disappointed. I paid 410 for express shipping because this is a time sensitive matter to only get an email saying that they will ship my request only in 4 days, because they were out of tanks. Well, in 4 days it will be too late and I won't need that. I just lost another month of my life thanks to the lack of "professionalism". Before accepting orders, make sure you can fulfill them. Disappointed in one big understatement. I am literally crying when I write this.
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The office in Orlando was very professional and attentive to our needs. You felt like more than just a number. Kiaya was understanding of the emotional side of the medical process but also proved to be knowledgeable and provided a service to a high level. We have worked with other sperm banks and the quality of service was much lower. I would work with this bank again.
My husband and I chose Cryos due to our infertility diagnosis. We decided to chose them amongst other sperm bank options we had in mind. Needless to say I am disappointed with their delivery service. The first shipment was delivered to our clinic thawed. They compensated me with a free vial after it came damaged. However, now our IUI cycle was cancelled due to a shipment issue with the Cyro bank and fedex. I am extremely dissatisfied with their customer service as they claim they are the best in business over 30 years. You leave messages and no one answers on time. Beware of their delivery promise.
I am new to cryos USA but I am pleased with the success stories. I’ve tried other places but I haven’t had a success story yet. I have looked into Cryos and I can tell they care about their customers and are willing to help you anytime!
WARNING: if you are doing an at home insemination ask the lab to make sure the syringe in your kit fits the head of the straw for proper transfer. Mine did not, and in turn resulted in me losing a lot of the contents of my straw, both devastating and expensive. I informed Cryos via email, no reply :'( Other positive factors: affordable compared to most cryo banks , easy pick up / communication, first time kit DID work, local pick up available.
I'm thankful that my Wife and I were able to find a place like Cryos. The customer service is great and willing answer all questions. The process is simple, and I liked being able to pick up our order in person! Our first try using Cryos was last month and have already purchased again for this coming up month. Cryos has given us the opportunity to try to start a family. We weren't sure if we would ever have an opportunity because we weren't sure of our options. So for this we are very grateful/blessed.
Cryos USA is a super cool company. We have picked our donor from their amazing options and can’t wait to begin trying to conceive!
Cryos helped make my dream of becoming a mom come true! I welcomed my son this past week and couldn’t be happier! Cryos has knowledgeable and kind team members. Their team is always willing to help accommodate any circumstance that may pop up and are available to assist with questions. It was a true pleasure working with them! Thank you for being a part of my journey!
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