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Numotion

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Orlando, United States

numotion.com
Medical supply store· Wheelchair store· Wheelchair repair service

Numotion Reviews | Rating 3.3 out of 5 stars (5 reviews)

Numotion is located in Orlando, United States on 8351 Parkline Blvd suite 300 suite 300. Numotion is rated 3.3 out of 5 in the category medical supply store in United States.

Address

8351 Parkline Blvd suite 300 suite 300

Phone

+1 4077204330

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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Aliya Anjarwalla

My experience with this company over the last few weeks has been pretty abysmal, to put it mildly. I needed an electric patient lift for my son, which my insurance won't cover. So I asked Numotion to quote me for purchasing an electric lift privately. They quoted me 998, which was within our budget so I placed the order with them. A few weeks later, I called them to find out the status of my order. I was told that actually, they misquoted me, and the real cost is 2,736 - not even close to the 998 I was initially quoted! They refunded me, but how they managed to make an error of this size is frankly unbelievable to me (they are supposed to be experts in the products they're selling!). But it gets worse! 3 days after that, I received a call from Numotion telling me that insurance has actually approved my request for an electric lift - hurray! \Are you sure?\ I asked them. \Oh yes\, they replied, \it's really great news. We're so happy for you!\. 10 minutes later they called me back. \Actually we were wrong - oops! We have no idea what we were talking about and insurance has not approved your request.\ Their carelessness and lack of professionalism truly boggles the mind. This is a company that is supposed to help people with disabilities, many of whom are already overwhelmed with insurance claims, paperwork, etc. Instead, they somehow manage to make everything more confusing and complicated. Really disappointing.

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Ugly Coyote

Leann, Courtney and Ryan have all been fantastic to work with. There was some confusion and shuffling early on in the process with our first assigned representative taking another employment opportunity, but past those hiccups we've had great service. The approval process was quick, and while there were some delays in ordering the parts for the build, the chair is being delivered right on schedule. If I'm still local to the area by the time I need a new build, I'd happily work with this company again.

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Ashley McDowel

Talk about getting the run around. I don't understand how they are still in business when everything seems to fall through the cracks. I'm very upset that's I've been waiting four months for a stander. It's absolutely ridiculous. It doesn't take. Long for an authorization approval and yet they sit on half the orders. If you can take your business elsewhere do so.

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Jennyffer Garcia

Customer Service in the Orlando office is TERRIBLE!!! I’ve been waiting 3 months to try and get my son a car seat.. I’ve done everything they asked, every time I call Leann has a new reason as to why she hasn’t done her job and shifts the blame to my doctor! She has horrible customer service skills, is rude and don’t expect a call back or an update because she NEVER returns a call or an email! Unless corporate is able to help me I’m doing business elsewhere!

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Cinderella N

I tried to purchase an expensive wheelchair and out of the 7 times I called in 3 weeks, I was only able to get in touch with Leann twice after being transferred by corporate because no was answering the phone or returned calls during a 2 week period. She told me she was going to email me with directions for the doctor and also tried to upsell me from the model I wanted to one that Numotion makes. She never did send the email nor return the phone call even after trying several more times. I'm so surprised they don't want to make sales during a time when companies are loosing business. I can imagine what their customer service is like after you already purchased. Buyer Beware!

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