Bayonne, United States
5 W 8th St
N/A
+12013393398
They never answer the phone and don’t call you back. I ordered school uniforms. Never received a tracking number or email confirmation about it.
like
Second year in a row having issues with them delivering my uniform order. Ordered over 200 worth of uniforms for my kids for school got no confirmation number or tracking number only got an order number. I call and NEVER get anything but voicemail no matter what time of day I call. They give me random days of promised delivery and I wait around all day and it doesn't show. I WILL NOT be doing business with them again
I will NEVER EVER order anything from Orsini again! They lack customer service skills!!! I ordered 3 hoodies for my daughter and her friends for a halloween party two weeks before we needed them. They were done late and the one hoodie was printed incorrectly. I asked them to fix it and they printed over it which came out bubbly, discolored, and crooked! It was DISGUSTING! The kid John that works there told me thats the best he can do while Mary Quinones the owner would Not get on the phone with me. She used her employee as a messenger to tell me that she will not order another hoodie and redo it for me. Now my daughter and her friends have a few days before the party to figure out where we can order a new one from and how we can have it printed! I am beyond Pissed Off!!! To top it off the hoodies were not cheap! They were 35 each. As a business owner Mary should have gotten on the phone with me directly and had a new hoodie shipped to her overnight, reprinted it and took a loss on it. To be so quick to say thats the best we can do and only offer a refund is not good Enough!!!
I have never been faced with a business that was more unprofessional than that of Orsini. I asked for a refund for my shirt and was yelled at, spoken over, and when asked if I could complete my sentence the manager said "NO." I spoke with Orsini about printing a shirt, they sent gave me a price but when I sent the image, they increased the price stating it would take more work than originally discuessed. No problem. They were unable to meet the original deadline, pushed it back two days and when I showed up to pick up the shirt told me to come back in two hours. I was unable to accomidate their lack of punctuality and they printed the shirt in 10 minutes. When I was handed the shirt, it was not what I paid for. The print was not proportionate to the example I provided. Every portion where a solid color was printed, it was cracked like horribly dry skin. On top of the cracked print, SHE ATTEMPTED TO COLOR IT IN WITH PERMANANT MARKER AND HAND IT OFF TO ME!!! When I told her this was unacceptable she told me they do not issue refunds and can only reprint the shirt but it would appear the same. Where is the logic in that? If the business cannot provide the service promised they need to inform the customer of so and issue a refund. When I asked if she was ok with putting the Orsini name on this shirt she said absolutely. So we have a rude manager, inability to meet a deadline, poor photoshop skills, and poor print quality. I urge everyone to spend your hard earned money elsewhere.
I will never place an online order again! They don't allow you to do a order online then store pick up the shipping fees for local clients are crazy I live 8 blocks away. Also I been waiting for tracking info for the order and still haven't received it as of 10/15/2015.
the worst company this lady mary is an idiot and should not be in business she would do better as a escort woman !!!!!
Muy profesional
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