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Bag & Baggage

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Overland Park, United States

bagandbaggagekc.com
Luggage store

Bag & Baggage Reviews | Rating 4.3 out of 5 stars (5 reviews)

Bag & Baggage is located in Overland Park, United States on 5013 W 119th St. Bag & Baggage is rated 4.3 out of 5 in the category luggage store in United States.

Address

5013 W 119th St

Phone

+1 9133381685

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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Graham Selbe

This place is, and I cannot stress this enough, FANTASTIC. I truly received the best customer service I have ever experienced in my life from MARISSA (all caps because again, i cannot praise this store, and her, enough). Marissa was attentive, patient, accommodating, polite, friendly, easy to talk to, and so incredibly knowledgeable. She asked me tons of questions to truly get a feel for what I needed out of a suitcase and guided me in the exact right direction. I also love that this is a local KC business (which is actually celebrating its 40th year anniversary this weekend)!! The Overland Park location has everything you could ever need as a hardcore traveler, either for work or for pleasure. There are lots of newer \upscale\ luggage retailers online, but I hate that i can't actually feel/see/test their products before sinking 400 dollars into them and this store completely negated that issue for me. They offer the same quality of luggage, at about the same prices, but you can actually get a feel for what you're buying before you invest. Away and Nomatic LOOK nice, but how can you tell if they actually are? After buying from Bag and Baggage, I know 100% without a doubt that i bought a quality piece of luggage that will last, and even if something does go wrong, the store offers all sorts of repair services and other ways to make sure you are taken care of as well as your luggage. Seriously people, this store is AMAZING. Please, if you're in the KC area, consider shopping locally with them. Especially if you're in the market for luggage right now as obviously, Covid has not been great for them and I want them to be around for another 40 years!! I promise you won't regret it! Again, thank you to Bag and Baggage and Marissa for such an outstanding purchasing experience!

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Eric Westerman

The staff is very knowledgable and fully willing to help you find what you are looking for and need. They go above and beyond to help fit the bag to your need and if not inventory, get it ordered and to the store as soon as possible. They have very good quality merchandise from multiple vendors and sale for a reasonable market prices. They have a large selection of accessories also.

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David Hicks

While in Arizona this winter my wife saw a Walleroo hat that she really liked but didn't buy. When we came back to the KC area we looked it up online and considered just buying it from the manufacturer and having it shipped to us. But considering the pandemic and the struggles to survive that our local merchants are enduring I decided to go to Bag and Baggage to support our local stores...Jeff Bezos has quite enough money, I will buy local and support my neighbors! My shopping experience was first rate, the pricing was fair and reasonable, and I genuinely felt valued as a customer. Marissa even ordered two hats just to make sure that she got us the exact right color (which she did), she is awesome. She loves the Walleroo hat and she's beautiful in it!

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Linda Davis

It's so easy to order everything online these days, but I'm so glad I opted to shop local on this one! There are so many bags out there and it's hard to tell which one is the best choice. The staff here was very knowledgable and pointed out things I wouldn't have known buying online. For example the bags I purchase have a life time warranty...if they get damaged, I just drop them off at Bag & Baggage and they will handle the process of getting it repaired for me! They pointed out features that different bags have that will make them easier to use. They didn't have the color that I wanted so they ordered it in for me. They even set the locks before I left the store.

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Anthony Cappoferri

SUPER helpful. I honestly wanted to just take a look around as I didn’t imagine the prices could compare to the online market, but I was pleasantly surprised! Karen and Allene were extraordinarily helpful and I ended up with a great piece at a great price. Highly recommended. Thanks guys!

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