Oviedo, United States
2785 Wrights Rd #1133
N/A
+14077838711
For such a well known company I am very dissatisfied and disappointed on the lack of professionalism and communication . A tech had used too much chemical on our brand NEW 6 month St Augustine sod and killed ALL of our front and side lawn. Horrified but very ,very(too patient) with Heron I requested our sod be replaced . After a month with poor communication from the manager (lack of calls backs ) we got new sod that was replaced by Heron . I had to speak and request for someone higher up to update us on what’s going on. No form of apology what so ever for ruining our original sod!! . I made daily notes EVERY time I called which was every other day for a timeline when the sod would be replaced . The office supposedly notified the supervisor and we NEVER got any response from the manager for weeks!! Unacceptable.. I had several concerns that I wanted to be heard and the manager NOR supervisor took the time to respond . I’m left now with a very hefty water bill to nourish our newly placed sod (again) . I would be NEVER recommend Heron .
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This is an objective evaluation; Heron offers multiple services for the home. I used outdoor lawn, shrub and indoor pest services. Their inside/outside pests service were \Perfect!\ My technician - Jesus was interactive, helpful and very attentive to all my questions, concerns and needs. I hated leaving his care. On another note, the staff at Heron are very friendly, they return calls and speak with you about your problems. The issue is the results. I contacted them over a series of months trying to get them to address lawn fungus. After eight months of phonecalls, promises and the like, I canceled their services. Again, I had great success with their pest control services, less so with their lawn care.
Very responsive and reliable, great communication. When I started with Heron my yard had 89% weed infestation and they’ve completely turn it around. Juan is very thorough, listens to my concerns and communicates clearly everything he’s done to make my lawn better!
We use them for our lawn and flower beds. Brandon is our regular tech and he is awesome. He always knocks when he arrives to see if there is anything you need. He is polite, courteous, and knowledgeable. Our yard gets compliments all the time and Brandon helps us keep it that way!
I signed on with this company in March of this year (2020). I have the termite, pest control, and lawn maintenance service with them. I also use a professional landscaper for maintaining the lawn. I noticed the grass was turning yellow so i called them in early Oct, and at the advice of my landscape guy, asked them if they could apply the winter treatment early. They patched me through a tech and they guy said I was not due until early Nov but he would come out this month (oct) as well as Nov. No one came out or called me until i called them in late Nov. They told me that tech had quit ( i guess no one took over his work assignments?) and they would have a manager call me. The manger called me about a week later (not the next day) and he finally came out to inspect and take a sample. He left and never advised what next steps were. I called in today and was told a tech would be coming out to apply lime. The young lady had an attitude and was indifferent and did not apologize for any of the level of service nor missing the quarterly treatment all together. I asked for a free application, was denied, and then cancelled the lawn maintenance part of the service for me. I will probably replace the pest control as well and leave the termite since it is really just a type of insurance and does not depend so much on their service (regular visits). I don't know if i'm being harsh but i figured this company was expensive to 'sign on' and the lawn (which is properly watered and cared for) is worse than we started, and they are not consistent or professional.
Deli
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