Amherst, United States
50 Alcona Ave
N/A
+18009817779
Exceptional team. They assisted me in a huge cross-country to Los Angeles. I was a bit skeptical in the beginning due to negative reviews, but a friend recommended their services. They were very polite on the phone and extremely accommodating. They addressed all my concerns without any friction. The day of the move, there were some minor issues that I assumed would be a big setback for the move because I decided to add things. One phone call took care of it all. They answered promptly and dealt with as if it was nothing, It almost went too smooth. Long story short, everything arrived on time and as expected. Very pleasant experience and I can't say enough good things. If you're looking for a mover to go with for big or even small move I highly recommend AAA moving service. They can assist you with the move and at a bargain. Great value, great company. Thank you so much for your service. Very satisfied customer!!!!
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Great Movers, this company moved equipment for 1 of our locations in Niagara Falls NY. They picked up from MS and delivered in 2 days. The 4 men that came out to do the move were amazing worked super hard were professional. They gave me the best realistic bid and explained everything that would happen, my rep Nick was great. Thank You guys for making this experience great!!!
I had a great experience with them, my price I was quoted was exactly what I paid. Movers were very careful and polite. I enjoyed their services, and would highly recommend. Tom was my foreman and he was absolutely great. Thank you guys!!!
I would not recommend their services. I needed to move from Boston to Toronto and decide to choose this company because it was the cheapest. They don't initially tell you that they are just a broker, and the actual moving company isn't Pan American Relocation but TransAtlantic Movers or something along those lines. My things were to be "guaranteed delivery" at a certain date, but it eventually took 3 additional weeks. I lived almost a month in an empty house with literally a chair and the belongings in my luggage because I never got a clear answer how long the delay would be. At first, they tell you it will be a few days later, until I found out the truck didn't even depart the US a week after my delivery date. I would rather get a clear answer that it would take X days longer, so I can buy stuff to survive until I get my belongings, rather than being strung along. They deflect responsibility by saying they are just the broker, and the actual moving company could not dispatch their truck until it did more stops and was filled up. Overall, very stressful experience and not worth the 300 you save. Read the other reviews before choosing. Ideally go with a provider who actually runs the moving services and doesn't just act as a broker.
Pan American was very helpful through every step of the process. Their account reps are friendly and knowledgeable. They were able to help through a few small issues and got everything rolling in a timely manner. Can't recommend enough.
Dont want to give even 1 star...but cant submit the review otherwise,... please do not use their services. better sell your stuff and buy again. if you go with these movers services , you will pay for losing all your good stuff.
WORST EXPERIENCE!! BAIT AND SWITCH!Choose another mover! Quoted and signed contract based on inventory and weight, they contracted with DIRECT MOVERS who loaded it and charged by piece! AND REFUSED TO TAKE A CREDIT CARD PAYMENT!! After much grief and run around, we paid another 1500. Second day of our drive from MA to TX we received a call from a DETECTIVE in New Jersey informing us that our moving truck had been STOLEN FROM THE DIRECT MOVERS FACILITY! COULD NOT GET PAN AMERICAN TO ANSWER THEIR PHONES... WHEN SOMEONE FINALLY ANSWERED, HE LAUGHED WHEN WE INFORMED HIM THAT THE TRUCK HAD BEEN STOLEN! Truck was located two days later 5 hours away. Our belongings arrived in TX 5 days later. Boxes were opened, items re-packed! Mover tried to give us someone else's luggage, insisted it was ours!! Still in the process of accessing damages and accounting of inventory. No one wants to go through this nightmare, I really thought we picked a good mover... we were wrong, beware of the bait and switch and who the move gets contracted out to! We are aware of the odds that the truck would probably never be found.. we are also very blessed and thankful that it was found!
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