Eugene, United States
1015 River Rd
N/A
+1 5413452100
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible toilet
My 25 year old Viking broke down for good and I had to replace it. I bought a Viking Sapphire because it came closest to meeting my sewing needs. I don’t plan on using decorative stitches, and didn’t use them beyond trying them out in my old Viking. The new Viking immediately have me problems: The auto thread cutter only works 1/4 of the time, the needle threader rarely works either, and isn’t helpful. The worst issue is that the bobbin jams or the upper thread breaks regularly. I called after owning the machine a week to say that I had tried it out and was having difficulty with its functioning. I was told they don’t accept returns and to sign up for a class, the first being there weeks off, during Covid. I don’t need a class, and I follow the directions exactly as in the manual. Many features are the save as my old machine. Of the ones that are new, sometimes they work, sometimes not. I would say this is another case of a manufacturer adding too many unnecessary features and not ensuring the basic features work well. It is extremely bad business in my opinion to not offer a return (especially within a week or so of purchase) on a machine that costs over 2000 and is something the buyer needs to be comfortable with. No matter how much you try it out in the shop, it will feel different on a different surface, and it’s impossible to ensure it will run well once it is used over time.
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They have a lot of sewing machines but the are NOT friendly. I did buy a machine from them but they didn't seem to care one way or the other and acted like I was bothering them. I wish I had given my business to a different store but they were convenient and my old machine was broken. I will not return.
Best customer service! The lady that help us answered every question we had with great knowledge. Showed me different options. A homeless man walks in and was over the top rude, in her face rude. She handed that really well. I was blown back by the whole thing. Again great service. I will definitely be giving this shop my business. Thanks again Banner you've been a great help.
Friendly and very helpful.
Knowledgeable, but not very friendly
Deli
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Wheelchair-accessible car parkWheelchair-accessible toilet