Park Rapids, United States
19143 US-71 N
N/A
+1 2182375099
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
We bent our jack on the ice castle we had this weekend and I called Smoky Hills and they knew what I needed right away and when we pulled in they had the jack we needed ready to go and he helped us out quick and easy and at a good price! Definitely a stand up place! Plus I could spend hours in that store!
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My family and I ordered a custom Ice Castle ZR-22 back in September and finally picked it up on 12-11-2020. Custom builds are taking 4 to 6 months because of supply and demand of products that are used to build the Ice Castle. Our experience with Smokey Hills during our design was phenomenal. Brandon (sales) was fantastic. He did a great job helping us throughout the design with so many emails back and forth. Brandon ensured everything was right and where it should be. Hendri (president) is a class act guy who cares about his staff, the work they do, and most importantly the customer. Hendri even offered to take us around town while we waited about 4 hours for some final work that needed to be done with our truck for sway package. Mike (Shop manager) and Scott (Service tech) went above and beyond to get all the added accessories put on in a timely matter. Superior work by Scott and Mike. Smokey Hills process when delivering the final product is by far the best. They have an inspection process that each house goes through so it meets their standards. They even detail it. If your looking to order an Ice Castle, this is the place to go. They care about building relationships with their customers. Thank you Smokey Hills Outdoor Store, Brandon, Hendri, Mike, and Scott. You guys are the best.
I've shopped here for years for most of my ice fishing gear. The sales staff, selection and price are good. Where they fall short is service. I purchased a used castle last year from a private party and went in to Smokey Hills to order parts. I was told that I'd have to call the manufacturer since they only service castles they sell new. WTH? I ended up getting parts and service at another larger dealer 100mi away. From now on, I'm going to look elsewhere for my gear since customer retention is no longer a priority for Smokey Hills.
Outstanding customer service, picked up our castle today and we were very well taken care of! Thanks for everything Brandon Skoog! Will definitely be a repeat customer!
This is our family tradition, for 45 years plus, when it was Deer Town it was good, but now that it's an outfitters it's even better! Great stop & shop on the way up North to family farm & holiday fun. Friendly, helpful folks and nice selection of literally Everything. Kiddos of all ages have fun too. Nice little camping must-haves. Good prices. Little gem in Park Rapids.
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