Parma, United States
8659 W Ridgewood Dr
$$$
+1 4404994450
N/A
Outdoor seatingKerbside pickupNo-contact deliveryDeliveryTakeawayDine-in
Good for kidsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
Comfort foodHealthy optionsKids' menuQuick biteVegetarian options
We had the chicken carbonara and it was the bomb. You get a big bowl for the money, but not gonna fib, it was mostly spaghetti. The meat was all delicious, but I could have used more chicken for sure. Didn't even seem like half a small breast. Also had the garlic dough-- now THAT was on point! I could eat a ton of that, but you only get one little wedge. It's definitely not for sharing. (Don't think bread sticks, folks. That's not the deal.) I didn't see where you could order a sharable size--that would be nice! Over all it's excellent, just not quite over the top for me. I'll definitely be back, though!
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I walked in the door and the employees were screaming at each other, threatening one another and it was absolutely disgusting chaos! I worked in an open kitchen at Carrabbas and was appalled by these employees and their lack of respect for the job they couldn't do! But wait, I still tried to order because my fiancé wanted food from there, EVERY Piada we'd visited previously was a great experience! They tried giving me half the order and when I told the cashier I didn't have my calamari, I was given attitude. Turned out it hadn't even been made. After waiting 10 minutes for the calamari, I asked for a refund and got out of there as quickly as possible! Corporate should be notified about this and they should have professional help come in and clean house. No way I'd go back here under current management or if the employees I seen were within a stone's throw of this place.
I ordered online to get curbside service. It indicated that the order would be ready at 6pm. I arrived at 6:08 and checked in online for my curbside pickup. At 6:23PM I had to go into the store after watching 8 people go in and get food and leave and no one even attempted to bring me my food. RIDICULOUS!!!!!!!!!! The chef in the white jacket just stood there and looked at me like I was stupid. No one offered an apology or anything for my inconvenience.
Was NOT a pleasant experience. Big guy manager Shawn/Sean had very poor customer service skills, rolling eyes, and huffy. Soon as we walked in, we were asked to wait while he got 2 online orders done. My daughter and I got bowls, I asked for extra noodles and he told me I couldn’t get them. I offered to pay extra for them and was still denied. My already made bowl stayed there on the counter for at least 5 minutes, already done waiting on chicken that was already on there. I would recommend giving him a course on customer etiquette. When asked for his name he ignored us and the cashier had to give it to us. Very poor management skills. If I could give no stars I would!!!
Today was our first time going here, and how great it was!! Everyone was so helpful, explained anything we had questions about. We noticed the cook checked the temperature of every meat he cooked, so we thanked him for that. Joe (The cook), came out of the kitchen after and made sure we liked our meal, and greeted us again. Great experience and food!!!
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