Pasadena, United States
111 N Lake Ave
N/A
+1 6267961975
I had a light-colored wool, down-fill jacket cleaned here. I had a decent amount of dirt stains on it and some stained areas around the end of the sleeves. They did an absolutely amazing job cleaning it. They removed most of the stains and made the jacket look practically branded new again. I also got a discount for being a first time customer. I would definitely recommend them.
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By the way, I’m not the type of person that goes out of my way to write a review. But when I got a text message from the company that asked for my feedback, I couldn’t resist. I’ve been a customer at Magic for a year already, but only for dry cleaning. They do a good job, are quick to return the clothes and are affordable... all good signs for when we needed a dress altered... or so I thought. I didn’t think twice about it. When it came time to pickup the finished dress, it was stinging to me to hear the clerk, give me my total... 125 . Even more frustrating, when I asked for an explanation of how hemming a dress could lead to the exorbitant price stay charged, the explanation left me scratching my head even more... to be expected. There really is no way you can reach justifiable conclusion. For something so far from an expected price, I think Magic could have done a little more beforehand to give us some indication of the work necessary and the cost labor associated with it. After this experience, I certainly have no plans to return for any alterations whatsoever, afraid for what simple tailoring might do to my wallet when it comes time to pick up... and now I’m wondering if I should even return for my regular dry cleaning services.
Nothing unusual to report; I took a batch of dirty shirts in, and got a bunch of perfectly cleaned and ready-to-wear shirts back. As usual, they were ready earlier that the promised time. For an extremely reasonable price, also as usual. The other thing I like is that they know me by sight! The above is what I've said before. Today I'd say the same!
Magic Cleaners is amazing at what they do! They are incredibly reliable and go above and beyond to make sure their customer’s experience is top notch! Much thanks to Coco, Mike and Nancy. They are always welcoming and they know my name and pop up my Info before I get up to the counter.
The most professional and organized dry cleaners Ive ever used. They provide exceptional service and always available to answer questions. The delivery is so convenient! The staff is friendly and the management is superb. Ive been using their services for several years now and I have no complaints just high praise for the quality they put out for dry cleaning, alterations, delivery and monthly discounts via email.
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