Pasadena, United States
270 S Arroyo Pkwy
N/A
+1 6267937900
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Gender-neutral toilets
Wheelchair-accessible car parkWheelchair-accessible seatingWheelchair-accessible toilet
Great place to get shoes and insoles to support your feet. My wife just had a diagnose of neuroma condition. The doctor recommended to come to this store for an insole and a shoe. This store has very highly tech equipment that would help you to measure the exact fitting of your feet. My wife got a 3D view of her feet on a platform and was fitted with a right sole to correct her feet condition. With the computer rendering of fitting, the sales person was able to bring a few recommendations for shoes to go along with the insoles. After wearing those shoes, my wife felt the pain in her feet went away. Those high tech gadgets worked wonders. They do have a lot of shoes and athletic apparels here for the New Balance brand. And I believe running shoes are very good as I was walking around browsing the displays while my wife was fitting her shoes. The store allows only a couple of people in the store at a time and placed many covid safety measures. They do clean the machines between customers for fitting. The parking lot is huge. It can probably accommodate over 50 cars. Thanks
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I had the pleasure of visiting this location yesterday. I was greeted and helped by Chad. He knew pretty much everything about all the different kinds of shoes and soles that New Balance offered at the store. The customer service was unbelievable! Chad was awesome because he didn’t pressure my friend or I into buying anything and he spent a lot of time with us answering all different types of questions regarding New Balance products that we were inquiring about. These are the type of star employees that made my experience excellent! When in doubt, ask for Chad and he’ll set you up for whatever you’re looking for! Thank you Chad!
I bought their product from Amazon, it came like this, I tried to reach out the customer service, I spoke with Janae J. but they told me they will not refund me or anything that can help me with that, So I just wanted to share this with whoever wants to buy from them, it's up to your luck to get the right or wrong one and there's no any customer service after that!
Good adherence to physical distancing. They limit the number of people in store. Did the foot analysis. Store associate got me the perfect shoe on the first try. New Balance shoes have the best support for all activities.
Amazing customer service. Trying out their running shoes for the first time. Hoping they help my feet!
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