Pasadena, United States
142 S Lake Ave
$
+1 6267955045
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
There’s a lot of kitchen stuff we need. I figured I would start at WS. Walked in to an empty store, two employees and made eye contact with one. Walked around a bit and was never greeted or asked if I needed assistance. After I did not find what I was looking for I inquired about it to which I received a lazy, “we’re sold out.”. The employee seemed more interested in her phone. No date on when they might be back or further information. Wasted my time. Will gladly take my business elsewhere
like
Sam the manager and her staffs don’t really care about customer service. I got a set of cookware at another store. It’s a final sale item due to huge discount. I got home and one of the lids is damaged and I want to the Pasadena store to see if can be replaced and I was told no because it’s from another store and it would make their item harder to sale since it will be missing a lid for their set (which is already missing 3 lids and a 3 qt sauce pan). Instead, they would break up the set and sale it individually. Overall, my experience with the Pasadena store is bad. Unlike the Thousand Oaks store. Super friendly staffs, very attentive and not trying to sale me stuff but giving me the room to think what I want to buy.
Stopped in today during covid lockdown. Clean store, all safety precautions are being met. They have an excellent selection of holiday items. Love this store.
Quality items at a good price. Employees are helpful and cordial.
Nice items on sale because of the Christmas season. Missing the complimentary hot chocolate or coffee or samples of newly baked goodies. Staff are usually nice and accommodating.
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Wheelchair-accessible car parkWheelchair-accessible entrance