Pearland, United States
2817 Miller Ranch Rd
N/A
+17133403103
I tried to order one for my husband for Christmas 2019, I simply inquired about the timeline or deadline for customization and shipping. Customer service rep sent me a scathing email about how I should have ordered it back in June if I had wanted it for Christmas. Even after this I was still willing to order because my husband wanted one so badly. But their continued correspondence was horrific and then just stopped. I gave up. Im terribly sorry the owner was diagnosed with cancer and I would have loved to have supported them through this by purchasing a barrel. I don't understand how such a previously highly rated company crumbled when this happened.
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Pretty sure the owner had cancer, maybe he passed away? Put 5 stars so people would read it.
Ordered in August 2019 from the Iowa State Fair for a Christmas gift. It still had not arrived as promised by 1st week of December.Emailed them requesting a refund, got a return voicemail telling me the owner had cancer, they were working on it and it would be shipped soon. Emailed again in March requesting refund again with no response. Tried calling and number is disconnected. Now, I am sympathetic and understanding to the fact someone is ill.... but someone else should have been in charge to handle the business dealings and issue refunds for the product they were not able to produce.
My wife ordered a personalized barrel as a Christmas present for me last year in October and we have yet to see it. We have emailed and called repeatedly with absolutely NO RESPONSE. Now the phone number on the website is disconnected. They got her money fast but haven’t returned any correspondence since last December. I guess they can’t be bothered with customers who have already paid?
If I could give a zero star I would. My order gr over a year was sent 8 months later and Barrel was leaking. After another month of trying to communicate with them I get a response that my ítem was going to be rePlaced in 8-10weeks. Over 6 months have passed and nothing received. They don’t answer my messages. Total fraud company. Awful. Don’t waste your money as you will just be losing it. -Youvani H.
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