Abita Springs, United States
22215 Prats Dairy Rd
N/A
+15048991300
Looking for a quality new roof at a competitive rate? Pelican Roofing is definitely the place to go. I needed quotes on new roofs for investment properties quick, they got them to me the same day. When it comes to the actual roof itself, their team was great from start to finish. You felt like they actually cared and wanted to make sure they did the absolute best job possible. I highly recommend calling these guys. They’ll take care of you.
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Our roof was damaged during hurricane Zeta, causing active leaks. It was a very old roof, so insurance didn't cover anything. My wife and I used our personal savings to repair/replace our roof. Pelican replied quickly, and gave an estimate based on Google images of our roof. I requested someone come inspect in person before hiring them. Robbie came and crawled into our attic and saw how old/damaged our decking was and updated the estimate for the needed decking repair. Fast forward to when the crew came out - they weren't aware of the scope of the job. They tore off the old shingles, and started putting the new shingles on the same day. I asked Perry (the site manager) to make sure they were inspecting and repairing the decking to fix the sagging/wavy roofline. He assured me they were. Our shingles look great - but they did not repair the decking as agreed in our contract. There are rotten boards, big holes where the nails blew out old boards, and our roof looks even more wavy and sagging than before. Ryan and Philip have been out twice to inspect, and keep promising to "make it right" but have not done so. They keep telling me they guarantee their work for 5 years, but that won't fix a bad decking job. If we ever sell the house, we'll need to take off the price because of the wavy roof - and that was why we spent our own savings to fix it, only to have them not do a good job. My wife and I had a baby recently, so we were ok with them not fixing it right away - but they have not communicated their timeline, and continue to not follow through on their promises - even after we've been incredible patient and accommodating. We are filing a complaint with BBB, and hope Pelican will actually make this right.
We hired Pelican Roofing to replace our roof after the storm, what a mistake that was! I do not see how this company has the good ratings they do. Our fascia was completely torn away from our house by their crew and then they bent the fascia back in place and nailed it back, the crew put ruts in our neighbors yard and our yard which we had to fix after Phillip would not keep his word on fixing them and it took them over 6 weeks to fix the damage that THEY did to our house. Phillip and Ryan would both say they would have someone come by and take care of the damage and no one would show up. Perry, the so called on-site manager, was a complete disaster and should of never been in charge of this or any project from what we could see. Perry and the crew did more visible damage to our house than Hurricane Zeta did! They tried cutting corners, leaving felt and old drip edge on our boat lift too, but luckily I saw them and had the crew replace them. Phillip at first tried saying he did not think his crew did the damage to our fascia, but then finally admitted it. It was obvious anyways. We called a siding company to replace the remaining fascia they damaged. Not exactly the quality of work Pelican Roofing said would take place at all. I have done plenty of projects with contractors over the years and this by far is the absolute worst. I would not recommend the crew that did our house to put a roof on a dog house!
I interviewed 4 roofing contractors and selected Pelican Roofing Group. My sales representative, Brandon Peterson, was outstanding from the initial meeting through the job completion. He walked me through what to expect during the roofing installation process, responded to my questions promptly, and was in touch the entire time until the job was completed. Brandon provided a thorough demonstration of the materials used and was patient as I second guessed my initial choice of color. He even came out to my house on a Sunday to help me review the architectural shingle options again to be confident in my decision. The end result was outstanding. The job was well done by the crew. I highly recommend Pelican Roofing Group and Brandon Peterson.
Pelican has been an absolutely great experience from start to finish! Ryan Dahmer who came out to survey our property and set everything up was incredibly friendly and knowledgeable. We had some water damage happening from old roofing on one of our historical buildings, and they got the job finished in two days at a fantastic price. We will definitely be happy to continue a relationship with Pelican.
They were wonderful. Their price was reasonable and fair. They came with in a week of calling and did a great job. I would highly recommend!!!
Ops Manager Perry with Pelican Roofing Group is the man you want for your new roof. Perry along with his team were extremely professional and did an outstanding work on my roof. Within 2 days they were able to strip my old roof and install my new roof. If you want quality, professionalism and an outstanding customer service experience, these guys are who you want. 10/10 would use again.
Every aspect of contact with this company was amazing from start to finish. I always do three estimates and they even encourage me to do so as well. From the first conversation with the receptionist they had me sold. They were very helpful with educating me on the process, Ryan dropped of informational material, to include everything needed to guide you in your decision making. He even helped me to pick out the right color to compliment my house.️ I was amazed how responsive they were and they made you feel like you and your project were important. I loved the fact that they are local and have been in business for many years. I am confident that they will stand by their warranty if the need arises to utilize it and equally confident that the materials used are high quality. You can’t go wrong with this company. It was truly a blessing to find them through Angie’s List. Thank all of you! Job well done.
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