Pell City, United States
118 Comer Ave
N/A
+1 2053382628
Online careDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Passport photos
Worst customer service I’ve ever seen from a pharmacy. CVS across the board has gotten lazy and is lacking in so many ways. I personally watched them answer the phone and continuously put patients on hold only to stand and talk to one another while counting. Two technicians and a pharmacist ran their mouths while the phone echoed “1 pharmacy call” over and over while they laughed and talked about their day, only to answer and ask the customer to hold until the phone started echoing “one pharmacy call” again and again. While a third was inputting RX into the computer at drop off. I watched them tell a customer in the drive through to hold while they pulled her RX only to stand and talk more. Coming from surgery I was told that the wait for my RX it would be 2 hours minimum. We all know there is NO 2 hour wait for a “waiter” as Cvs calls them. I’ve never called this particular location and not been placed on hold less than 10 minutes. I now know why. CVS does not seem to care about the quality service they give like they once did. They do not appear to be understaffed, they appear to have a lazy work ethic and VERY poor bedside manner. In my opinion they need to clean house bc I wasn’t aware that the Caremark brand was willing to be represented in this manner.
like
The store is usually well stocked, but prices are high. The pharmacy is absolutely too busy. The line for the pharmacy outside wraps around the building and there are two lines inside 4 and 5 people deep. I switched pharmacies.
Love this store. Staff always helpful and courteous. Clean neat and fully stocked.
The prices are too high when one can purchase the same items @ Walmart. However, it's very convenient
Very nice staff , helpful and courteous. Store very clean.
The lady inside the pharmacy that stands at the drop off point is very rude. She always seems to busy to take another customer and when she does take one, ask if she can help as if she is bothered. Very poor attitude for someone to have that interacts with the public for a living. I called in to have a script transferred and refilled this morning and she sounded annoyed that she had to do her job. I'm sorry if you don't like what you do, then find a new job or don't work with the public.
Deli
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