Howell, United States
5985 King Rd
N/A
+1 7348785680
We left our dog with Pet Ritz for two nights while we were getting married and you can tell that she had a blast! They were always easy to work with and provided great value.
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My Great Dane was very happy but at 6 months old it cost over 600 for 12 days and I wasn't allowed to see him or show him to my close friends or family.(I live out of state and he was imported from Vienna). I was in town to assist caring for my Grandma on Hospice and when she passed I really wanted to see my dog, the staff kept telling me no it was forbidden but a manager would call and let me know if they would allow me to see him since my grandma had died. She never did and when I finally got a hold of her she said no. \There's no place for me to see him.\ He was very well taken care of, just left a bad taste in my mouth and there were added fees not discussed.
I boarded my pet for the first time ever and I have a bad taste with boarding because of Pet Ritz. I had a great experience up until it was time for me to pick up my pet. My family was out of town for a wedding and the day we came home, the U.P. was blasted with a blizzard of 8-12 inches. We left at 4 in the morning to ensure we could get home for my pets pick up time.. what would normally take us 8 hours to get home took us just over 12 hours. I called the facility letting them know I was going to be 20 minutes late TOPS, and they REFUSED to release my pet to me as o one could stay slightly over\. I also spoke to the manager, Amber, to see if there was anything that could be done and I even offered to pay for an extra night for the 20 minute delay... which they refused as well. What had already been an extremely stressful day, my day was made even more stressful thinking I could not pick up my pet and get him readjusted back home after being away for 4 days. There was no remorse for our long drive and no understanding. The worst part is that they told me they have employees there after their office hours, but they were not authorized to release my pet to me. I would understand following policy if I was going to be an hour late, but I would've only been 10 minutes late come to find out and there was no wiggle from them. I will be sure to tell anyone who asks me where to board their pets to not come here as they clearly do not care for the pets best interest and well being. At the end of the day, they only cared about getting out of the office on time.
Amazing staff and great facility! Everyone is so friendly and the property is well maintained. They really care about your pet and make sure they have a great time when they are at daycare. Our dog absolutely loves to go to the Pet-ritz for doggie daycare. Worth every penny!! Our dog comes home happy and worn out from playing all day!
Pet Ritz has been doing Doggie Daycare for Sarge for a year now, they are so fantastic with him and I love the monthly events they have that they contribute to a local non profit, they care and give back! This month in November the month of Gratitude, they are donating to Toys for Tots️
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