Canandaigua, United States
324 Eastern Blvd
$$
+1 5853946170
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We brought our matted Coton in for a much needed grooming. Crystal did an excellent job with his care and was really sweet. During his hair cut he received a small scratch but we were not concerned and they gave us ointment to help it heal. They seem to really love the pets they take care, take pride in their work and are happy and helpful. We've never had a negative grooming experience there!!
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Store has "used" and clean carts in separate areas, a sanitation station and isle directionals. All employees I saw were masked. Had to ask for help finding one item and reaching another, both employees were super kind. Found everything I needed for a new pet hamster. I do have to say that the bedding was found online for 8 less. Otherwise a good experience.
The guy who helped me dropped what he was doing to help me find what I was looking for. He went so far as to go out to the storage room and retrieve the item for me. OUTSTANDING SERVICE! However, the item (a dog poop picker) cost me almost twice as much as the same (out of stock) item at Runnings and more that 1/3 more than I could have gotten it from Amazon. I bought it anyway because I needed it right away but I could not escape feeling that I had overpaid by quite a lot. I would use Petco much more often if they could be more price competitive.
The grooming salon does a fantastic job with all the of my dogs. It didn't matter rather it is the Samoyed with all the fur or the bulldog with all the wrinkles, they always do a fantastic job.
Took my drama queen and her little brother in for nails and a bath. Extremely happy with the service. First time there. Will definitely be going back.
This was my dogs second visit and the staff looked as I stood waiting as others were greeted and helped. The price was different from the listed price of service using the app. The station wasn’t sanitized in between pets, the stylist blew the other dogs hair off before placing my dog on the table. My dog was clearly under distress and NEVER once comforted in any way!!! I had to talk to my dog from a distance telling her that she was ok hoping that she could hear me through the glass, to offer her some sense of comfort!!!
The store and the people who work there are great, but I definitely advise against ordering online or dealing with phone support. The website is a joke and customer care couldn't care less. Go to the local stores and shop there if you can for a much better experience.
I LOVE the Canandaigua petco! Everyone that works there is super nice. BUT, the young man with the long hair that works in the fish dept, is THE BEST. I have spoke to him several times when shopping for my aquariums. I have bought 2 there .
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