Pewaukee, United States
Hickory Street
N/A
+12626918632
The customer service is garbage. Understandably this is their busiest time of year but I called and gave the owner my credit card information a week ago to reserve the boat. Never received a confirmation or charge on my account. Every time I called I was told it would be done today. That was a lie. Good luck trying to get a hold of anyone. Only one guy answers the phone and it’s his cell phone. There is no office. Never again.
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Great service and the boats are very well maintained. We rent from Good Time every year and will continue to do so! Thanks for the good times, Good Time!!
Very poor response time from the owner. This is the second year in a row I've tried to rent from Good Times Rental and it takes a week or two just to talk with someone on the other end of the phone to get things scheduled. You would think that a business that runs a boat rental company in Lake Country would be more timely & professional. Once you actually get a hold of them, they are good but you have to call daily because they don't respond to voicemails that are left.
I could not be more disappointed in the customer service. They obviously don't care about new potential customers. After several calls and leaving my name and phone number about wanting to rent a boat, they did not call back and evidently did not want my family to enjoy themselves out on a lake during our staycation. We took our business to Beachside Rentals on Pewaukee Lake.
My family and I rent a pontoon boat on Pewaukee Lake every year. We have a blast and are never disappointed. The boats are very nice and come with a cooler of free bottled water! We always rent a tube and go tubing as well. The owner is very friendly and is minutes away if you ever need anything.
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