Pharr, United States
1311 S Cage Blvd
N/A
+1 8662255683
Wheelchair-accessible entrance
This USED TO BE a great electric company, any outage would occur and immediately the electricity would bounce back. I was proud to say I had Magic Valley. The valley went through a hurricane a few years ago and the electricity did Not go out at all. NOW - its a HORRIBLE electric company. With Hurricane Hannah which was just a CAT1 hurricane the electricity was out of over 2 days. And now with this deep freeze, the electricity has Yet gone out again. And this olling outages\ they have are not true. You would think they would plan ahead for these types of weather conditions. It affects our daily life, our schools....If I could change electric companies, I would but since MVEC monopolizes too many subdivisions and yet they cannot handle the customer outages.
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Terrible, Terrible, leaving out the community with DAYS with no Electricity in this very low cold temperatures. We also have family members with health issues and explain to them, and all I got from them is We Understand .Magic Valley Electric Really needs to think about the Future !!!!! Well maybe the just think inside the Box !!!!! By the way haven't seen a MVEC service truck on the field since day 1 weird !! Or should I just point the finger at ERCOT. Just for the thought !!
I tried calling the customer service number that is said to be a 24/7 line and got nothing but a voicemail box. I work long hours and its hard for me to call during the regular 8-5 Monday- friday hours. All I wanted to do was pay my bill. Why is it so complicated for someone to return a call? Website isn't even giving me the option to pay online. Definitely not happy with this company.
Very disappointed...no updates. Nothing to let anyone know what is going on. By know you need to let customer know how long this going to last.
Power was out the first night of the winter storm and Magic Valley has kept us in the dark for over 2 days with no light or information on what their plan is to turn the lights back on.
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