Philadelphia, United States
111 W Hunting Park Ave
N/A
+1 2673853800
Wheelchair-accessible entrance
Well I've never actually been INSIDE this business. Every time I've visited this place (3 times to be exact) they've turned me down each time for an appointment. Ok so one day I got there at 1:30pm there were no appointments available. This happen twice. One of the employee's told me to get there around 10am when they open, to book an appointment. Fine! The next time I got there around 10:25am no appointments available . Another employee inform me to come at like 8:30- 9am to book an appointment. I said I thought you open at 10am? She says yes, but people come before we open to get an appointment. Lol what??. I didn't know you could go to a business BEFORE they even open to get an appointment. But okay anyway! So my suggestion to any one who's interested in adopting from this establishment... Get there at the crack of dawn, and you MIGHT be lucky enough to get an appointment!
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It was the worst experience. The 1st day I arrived at 2:00 pm. Adoptions were over. She said for me to come back at 9:00 am. I live out of town. I arrived at 10:15. There was a line outside. They don't let you in, you wait outside in line. She said Adoptions were over. The company opens at 10:00 am. She said the starts around 9:30 am. So if you go dress warm and expect to wait outside at least an hour. They also don't answer their phones when you call. Good luck.
Great program and staff. During Covid-19, doors are locked and you will need to wait in line outside for a staff member to allow you in. Today I brought home a foster kitten named Stella. Fees are extremely reasonable. When adopting, spay/neutering, vaccinations and microchip are included. Highly recommend!
Super friendly, non-judgmental staff. It is startling how many animals in need this facility successfully cares for and how many different services they provide. A very well-oiled machine. I am amazed by how much they are able to help the community and our four-legged friends. The good karma built up everyday by ACCT Philly has to count for something.
TERRIBLE SERVICE. THEY NEVER ANSWER THE PHONE!!! My dog was having surgery Wednesday. I was sent a email that he was having surgery and we could pick him up Wednesday between 4-6pm. We got on the road to Philly after both my fiance and I took the day off work to pick up the dog which was an hour and a half away. We got an email at 4:17 pm stating the dog couldn't have surgery that day due to other surgeries. We were very disappointed and frustrated. We were in contact with his foster and he was great but he couldn't get a hold of them EITHER. I waited until 8 am when they opened to discuss his surgery and arrangements for his pick up. They never answered the phone. At 12:30 pm I said enough is enough after several calls and unanswered emails I got back on the road and went to ACCT. I waited outside in line with no one to guide us it was a little confusing. We had to sign in outside at a table where I assumed a volunteer would be stationed. I finally got the dog all they wanted was a signature. I was so happy to finally have my boy. He has been through a lot but we will love him back to health and teach him what love is. ACCT PHILLY HAS a lot of great animals that need adoption. PLEASE ADOPT.
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