New Britain, United States
424 Town Center
$$$
+1 2153488543
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Everyone there was super nice and super attentive. I can tell even though they were wearing masks everyone was smiling underneath They even gave my son a coupon for a free pretzel. Oh and the pretzels are delicious too! I highly recommend this location to anyone.
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Been to this location about a dozen times and have had a pleasant experience each time. Staff if very friendly and the food is awesome. We also did a platter for a party and it was a huge hit with everyone. Highly recommend.
Went in the other week and was greeted and serviced by a very very nice welcoming man. He was awesome!! Today, there was an older, dark short haired woman and she was rude, not at all like the nice man that works there. She mildly greeted us and didn’t smile once, and then proceeded to criticize the young boy that rang up our pretzels. The young boy knows what he’s doing!! And at least he seems to care more about the customers than she does.
My rating is based on customer service. I called and asked for a tray of pretzels. The nice girl on the phone asked when I'd pick it up. I asked, "in 15 minutes?" She asked me to hold while she asked. The man she asked loudly answered 'no' in the background like I just asked the stupidest question and I irritated him. She asked when i could and he said, "I don't know like an hour?" With still an annoyed undertone. I'm aware that it may not be possible to get it ready in 15 minutes but I have never ordered from them before so I don't know the normal time frame. The nice lady on the phone told me what the man said (much nicer than he did). I said thank you anyways. I'm only writing this review because I won't be buying from them based on how the man in the background talked to his employee or coworker and how he made me feel by asking a simple question.
Best food, service and prices of all nearby Pretzel Factory locations.
The pretzels are obviously great but they never have their specialty items available at this location. *Update* They now frequently have most or all of their specialty items available
Deli
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