Phoenix, United States
23910 N 19th Ave #8
N/A
+16022229283
I bought the mini softener in 2016. It was easy to install and it works well. I just followed the instruction in the product manual available from their website. Their sales and customer service is very good if you personally visit their office. Trying to get customer support or questions answered by phone was an experience/joke. They never replied to me whenever I left a message.
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Do not buy from this place ever. My nightmare started with a delayed in shipment for months then the system started to leak the moment it has been installed. Like what others said, hard to reach via email, or phone and their website stopped working last year or early this year. They eventually mailed me a replacement O-ring which worked for 4 months and leaking again. DO NOT BUY from this company
Did 602abcwater go out of business? They no longer have a website. They don't answer the phone. And from other reviews, people are having a hard time reaching them as well.
We purchased a water softener from 602ABC Water with a FIVE YEAR WARRANTY about 2 years ago. A year later it stopped working. We had to mail it back to them at OUR OWN COST. The replacement worked for about a year. Then it stopped working. We were told the issue was a \wear\ problem which was not under warranty. We purchased all the repair parts they told us to buy and installed them. The replacement parts did NOT fix the problem. Then they said it was some other problem. But that part did NOT fix the problem. After all the seals and brine valve didn't fix the problem, they have gone silent. No response to our repeated attempts at contact to them for a device replacement which is under warranty. DO NOT BUY FROM THIS COMPANY. THEY WILL NOT HONOR THEIR OWN WARRANTY. PS: Our last water softener lasted for 20 years. We take very good care of our house!
I ordered a water softener for our rv the first part of October. I was told it would ship in 2 weeks. After two weeks I called them every day, but no one answered the phone. On December 2 they finally returned my call. I was told that the resin tank was on back order. I never heard from them again. We moved to Phoenix in our rv. I went to their office, but there was a note on the door said they moved. I filled a claim with Visa and they reimbursed.
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