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Artistic Stairs

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Phoenix, United States

artisticstairs-us.com
Stair contractor

Artistic Stairs Reviews | Rating 3,4 out of 5 stars (5 reviews)

Artistic Stairs is located in Phoenix, United States on 4741 W Polk St # 4. Artistic Stairs is rated 3.4 out of 5 in the category stair contractor in United States.

Address

4741 W Polk St # 4

Phone

+1 6024375652

Service options

Online estimates

Accessibility

Wheelchair-accessible entrance

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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Cynthia A

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Yikes! This company installed a custom spiral staircase in my home a few weeks ago. The stairs shake and rattle when walked upon! (Even by a small person weighing only 130 lbs or so!) They are trying to convince me that this is the way they are supposed to be. Who ever heard of bouncing stairs? I should have known things would end badly when I had to tell the lead of the install team that they were missing parts called out in the design. This is a nightmare...if I get \mansplained\ one more time about how it's ok if the stairs flex and move...NO NO NO.

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Patrick Ford

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OK gang here is the real skinny on Artistic Stair. Yes they are not cheap....but well worth the money. We have had contractors at our home for the past three months renovating the entire home. Artistic Stair was by far the most professional, attention to detail contractors that we have ever used. I noticed that most of the folks that reviewed them poorly seem to be looking for a quick stair case. If you are looking for quick and dirty....these are not your guys. If you are like me...looking for a show piece....then look no further. Dave and Paul and the rest of the field guys are the real deal. They are respectful and have a high attention to detail and clean up every day before they go home. Mike the project manager/sales...was very honest with the time frame and was fair with the pricing. Please keep in mind that these craftsmen are \finish\ carpenters....not the run of the mill carpenters. They are going to take the time to ensure you have a master piece. My only complaint is that they do not do other wood work like doors, floors etc.

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S Ward

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Artistic Stairs does work for Fulton. The stain finish on the banister and balusters in our new build was obviously done in a hurry. There were dried runs, rough spots that weren't sanded, and bare spots that were missed completely. Fulton scheduled them to come out and touch up the work. The tech assured me he would address the entire rail. He was rushed and apparently running late to his next appointment. He asked me to sign the work order on his way out. My hands were full with the kids so I asked him if he had indeed checked the entire rail, specifically the spots that had been marked with painters tape. He assured me he had. He was very assertive about needing to be on his way and I didn't feel comfortable making him wait. That was my mistake. After he left I discovered bare spots that he had not addressed as well as scratches on the finish. I asked Fulton if they would send them back out to finish what was missed. They said the response they got from Artistic Stairs was that I had signed the work order so they were under no obligation to come back out. I am very disappointed in the quality of work, attention to detail, and level of customer service. This is a brand new stair rail. I only attached two pictures of the bare spots but the issue is repeated where the baluster meets the rail half the way up. I would have hoped they would take more pride in their product and care in my home.

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Timur Dilek

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We love our new railing. Starting from the sales person to the Wood Finisher to the railing installer everything went smooth. Although we had a few minor hiccups during planning, each team member jumped right in and figured things out quickly to move the process along. Very happy and highly recommend Artistic Stairs

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Nathan Kelly

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Didn't finish the job! This company was the worst subcontractor during our remodel. No communication. Don't expect detailed drawings, don't expect them to listen to your own drawings/photos to say they understand what you're hoping for. It took them 3 months to figure out how to make a 90-degree turn with our railing. Two weeks to get one stain sample, not three. And they kept sending the wrong sample. It took 4 months total to put a simple stair railing in and we're having someone else stain it because they still can't figure out how to produce an accurate stain (hint: stop using green-base stain when we're wanting warm oak - not rocket science). Even 4 months later when they finally brought the railing - it's too thick and doesn't match the spindles. We asked them to plane it down 1/2 an inch and they refused to take it back to the shop and just left it here in my garage! They literally did 80% of the work, took 4x as long and then quit without finishing. Unacceptable. It's the opposite of \artistic\. Other reviews say they're \expensive but worth it\. That's just plain wrong when they can't handle basic woodworking skills. Avoid this company and if you're working with a contractor - ask who their stairs sub is first and demand a different company if they mention this unprofessional company.

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