Phoenix, United States
1002 E McDowell Rd
N/A
+1 6022587051
Online careDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I am so disappointed with the stress that CVS Specialty has caused me. Getting my medication shipped to me is a constant battle; so much so that I have to stay on top of them just to get my order shipped. They try to push for online/app orders and refills but when you do that they don’t contact you if there is something holding up your medication. When you already have to deal with the stress and symptoms of taking chemo, worrying about whether or not your prescription will be filled this month should not be another thing that gets added to your plate. My insurance has not changed, my prior authorization was just renewed, and I put my order in on time monthly. What else do I need to do to make sure I have my medication without any sort of interruption?
like
horrible service have tried to get my prescriptions filled with three phone calls and then they say they won't fill it for one more day it's a monkey job of a business that they're running and I'm at heart transplant patient and it's the rejection drugs that I'm trying to get I feel they're putting my life in danger
Don't ever use this pharmacy they are and reliable the customer service is horrible. You'll get better service from Walgreens or a local Special Pharmacy
I would give a ZERO but no option for that. I’ve had my immunoglobulin infusion approved since April 2nd. It’s the 15th and I can’t get it shipped by CVS Specialty Pharmacy. I’ve taken days off without pay to test to get this shipped. Spent countless of hours on the phone with multiple people, sent emails, MY INSURANCE has even gotten involved, my doctor’s office too. Nothing. Every time is a different excuse of why they can’t send it. It keeps changing. But it’s never resolved. And when you try to speak to a supervisor or try to get an address to file a complaint in writing with a higher department, all they do is add notes to your case and transfer you to the same person who has been giving you excuses. Apparently there is no management team there and nowhere to write. They take advantage that they know insurance companies only use a specific pharmacy for this type of medication, so we can just change to a different one. I have NEVER, in my 15 years of needing this medication, had to be without it because of the pharmacy’s flat out negligence!!! Of course, it’s also the first time I’ve ever had to deal with the incompetence of this one. This is UNACCEPTABLE!!
The pharmacists went out of their way to help me with an annoying insurance issue. They followed up with me throughout the process and always answered the phone promptly when I called back. Thanks for the great service!
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