Phoenix, United States
803 E Devonshire Ave
N/A
+1 4807565500
Drive-through
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
At first I was happy with you guys but to call me over .31 cents short on my car loan. When I have paid more then my balance in the past and covid is going on so your lucky I'm able to pay you at all losing my job and all. How unbelievable during this time you guys have the nerve to call someone over change this. Don't worry your get your 31 cents first credit union. Smh
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It's my Financial Institution, indeed. What more is there to say besides seeing a cute Teller every-now-and-then. \u200d️
I have been a member of First Credit Union for about 25 years. The customer service has always been superb. Some of the staff at the Devonshire branch have been there long enough to greet me by name which I like. The in-person, online, and phone help has been excellent in general and I am able to get my issues addressed quickly.
Long time member, but not sure how much longer that can last. FCU recently changed their online banking interface with effectively no notice; correcting loss of access took more than four hours. Currently on hold for more than 20 minutes to resolve a customer service error. For a financial institution that no longer even pays minimal interest on some accounts, they seem to have no clue how to treat their members.
After a very frustrating sequence of events, I happened to get in touch with Brynn (the manager of a local branch). SHE WAS AMAZING!!! She quickly addressed my concerns, helped my to resolve my issues, and really took the time to make sure I was taken care of. Truly one of the best customer service interactions that I've ever had. She singlehandedly turned my one star review into a five stars. I'd giver her ten stars if I could. Thank you so much Brynn, you're amazing!
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