Phoenix, United States
3231 Virginia Ave
N/A
+1 6022690888
On-site services
My service tech, Jeremy was very informative, conscientious and friendly. He diagnosed one problem where I could have easily been up-sold on something that wasn't necessary, which increased my trust in this company. His installation was very fast and efficient and arrived at the time stated. Cost was very reasonable and the work very well done!
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Saw one of their small trucks loaded down pretty heavy doing over 80 mph in the carpool lane with only 1 occupant in the vehicle on 4/7/2020 at 7:30 am. Driver was Very dangerous. I tried calling, left a voicemail and did not hear back from anyone. Pretty sure I wont do any business with these guys after this display of recklesness.
Just moved into a new home. Noticed the garage door was damaged. Last final inspection/Walk through prior to moving in it was noted. Lodi Garage Doors is contracted with the builder through Meritage Homes. I have zero knowledge about garage doors, how to install them, repair, let alone accurately identifying the formal name of each part. I called Lodi Garage Doors and the female representative seemed annoyed because I struggled describing where the damage was and on what part. I simply stated that “it’s damaged and I can see sunlight through where the garage door is bent”. Again, I have zero knowledge about garage doors. Instead of ensuring the issue would be fixed or having quality customer service. She seemed annoyed that I called (Sorry I was making you do your job?). It gets better The representative that came to my house. Completely unprofessional and poor customer service. The way he talked to me and the way he handled the situation was poor. He treated me like a burden (Again, zero knowledge about garage doors). He said he would contact the builders, get paperwork for the house, and call me back. It’s been 2 months. Haven’t heard anything from Lodi since. Avoid this business.
My recent experience with Lodi Garage Doors and More was excellent. I need to have a bottom panel replaced on my garage door and I find this company and their employees to be very professional and they do excellent work as well. I believe Jennifer Morales (Builder Account Rep) and Bill Gore (Service Mgr/Field Tech) should be recognized for their expertise! I highly recommend this company........you will not be disappointed! Five Stars well deserved!!!
We had Nicholas from Lodi Garage stop by to help get our keypad programmed since I was having issues. Nicholas quickly showed me how to program both garage doors from the keypad, he tightened a loose chain that he noticed, and even went above and beyond to lubricate the springs on the doors. Nicholas was very knowledgeable, polite, worked quickly, and was such a pleasure in addressing any and all questions. Best service call I could imagine!
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