Phoenix, United States
1001 S 4th St
N/A
+1 6022534000
This has improved my quality of life. The drivers are safe and compassionate. Most of the complaints come from people that expect “taxi” service. This is a ride share and as long as you give yourself time to get where you are going it is stress free. I had bad experiences with total ride but the actual DAR bus rides are awesome!
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I am currently waiting for my Phoenix Dial A Ride in the cold in a dark, vacant parking lot. My ride is running late to pick me up because the driver has to eat lunch. The scheduler, Miriam refused to send another vehicle and would not let me speak to a supervisor. Of course, the supervisor is not there. Phoenix Dial A Ride is putting my safety and health at risk. I can't give them a negative rating but I would like to. They just added another 25 minutes to my pickup. This poor service is not what we are paying for. Their contract is not written with the purpose of leaving passengers stranded and putting our health at risk.
I would have give them zero star but unfortunately I have to give them1 star..They have no empathy for their customers and their evil as hell. For example, they leave their customers hours after pick up times without contacting them and don’t tend to their needs. I feel disgusted and I’m not happy with their service at all. I would highly recommend them to change their attitude and they need to start caring about their customers. People please watch yourself especially the ones with disabilities. Stay safe!
I've had dial a ride for over 10years and yeah there is a mess up every once in awhile but nothing like this. I just moved two weeks ago and between deposits and rent that leaves me with necessities. Dial a ride has no showed me 4 times in 1 week. Even though the driver is supposed to come to the door they never do and when i try to explain the situation they ignore it. Now I get to explain to my boss tommorrow that I have no way to get to work for the next week a half. People like me rely on to get me to and from work. And be able to afford it. This is not fair how am I supposed to pay my bills when you keep messing up!
This is one of the worst services.....on numerous occasions my daughter has been left stranded, humiliated and scrabbling for rides. Supposedly this service is suppose to make lives easier for those who need it the most but unfortunately has failed only to make lives more frustrating. Beware of the rude dispatchers, being left stranded with no notice and cheated by paying for a service that is substandard.
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