Phoenix, United States
5739 N 7th St
N/A
+1 6022656806
In-store pick-upIn-store shopping
Wheelchair-accessible car park
Very disappointed with my customer service yesterday. I have a male shipoo and have been taking him here 2-3 times a year for grooming. Sue was his groomer. When I walked in to drop him off she asked me what I was looking for I let her know that I just want him trimmed like every other time I have been here which has been about 78 times so far about three years now I have been coming here for services. I wanted to double check with my boyfriend since it’s our dog so I called him and let them know that this time although they’ve never said anything to us before she’s refusing to trim him and rudely combs him in front of me pulling his skin trying to show me that she doesn’t want to put the work in as a groomer and do her job then rudely interrupts me talking to my boyfriend on the phone telling me no it’s not that we don’t want to trim him it’s that we won’t trim him we cannot. Then She told me that she cannot trim him she hast to shave him because of his matted hair. I found that Very odd because every other time I have taken him here they have had no issues. Not only is my dog now acting scared and Timid is at home but Did she tell me about their Nic policy for the first time. The shaving was very uneven and normally I wait about 2 to 3 hours for him to be done he was done in 50 minutes so if that can tell you she didn’t care as well as her rude customer service idk why you would take your dog here. I don’t wish this service no matter what kind of mood anyone is in upon anyone. It’s ridiculous that she even has a job as a groomer.
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Lady always looks 100% better after having her day of beauty.
They do a great job. Have been around for years, formerly on 7ave. They have a good selection of food, treats, and dog accessories as well.
Great place! They take good care of the fur babies. ()
Thank you SmellyDog, and Trisha for helping me find nutritional yet delicious food for my pups. You guys have a great selection of everything. I’m excited to take my pups to get their nails trimmed soon. Keep up the good work. Definitely spreading the word on your great customer service and awesome products for our fur children.️
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