Southwest Autism Center of Excellence

Kelly Singer

Good luck getting an appointment here. They tell you to call at 8am but they don’t answer their phones at 8am. If you do not repeatedly call them and wait for their system to turn on YOU WILL NOT GET AN APPOINTMENT. Their appointment reminders that they call you with could have inaccurate information, like in my case where my appointment was for 8:40. I had 8:40 written down, but their appointment call reminder told me 9:40. I did not get this confused it is very clear 9:40, I even get the voicemail written messages. I check 5 times to make sure. There was no way to call them at night when I saw this message and there was no way to call them before my appointment time because of their high volume calls in the morning. The medication they put my son on is not working and I NEED to be seen. Their solution is to have me and my child who has adhd sit here all day and wait to see when she has an available time between appointments. While I am grateful that they are trying to fit my son in, I can not go get food. I can not go to get my son’s iPad to keep him entertained. We have to sit here all day. I feel helpless because he needs to be seen. They also had to fit my son in for his first appointment because their call systems are so messed up in terms of making appointments. I am grateful to be fit in, but these circumstances are not okay and I know they will not fit everyone in like this. I don’t know how anyone else can manage to get appointments under these conditions.

like

Report