Phoenix, United States
23620 N 20th Dr Ste 22
N/A
+1 4804606046
Online estimates
Pawel did my carpets in my new home and he was very nice and did an amazing job. Thank you
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Had my carpets cleaned today and notice no difference. Can still see dirt trails. Not happy at all.
I called to schedule an appointment with Lou anne in preparation for my newborn. I’m nesting quite heavily so I wanted a deep clean of my 3k square foot home. Everything seemed fine at first. I had told her that I wanted my carpets done in the living room but told her it was a dining and living room combo. She moved on and I assumed everything was fine. however, she started to get extremely rude when asking about my flight of stairs. “How many flights of stairs?” I said technically there are two that are separated between two small landings. I counted them to be more precise and there were 14 “actually that’s only one flight.” Ok. That’s fine. Her tone was extremely catty and full of sarcasm. But I wanted to move forward to make sure my home was cleaned. When she began to review the rooms, she included dining room. I politely told her “actually the dining room is tile it’s just connected with the living room which is carpet.” And she became an utter mean girl at this point and laughed under her breath at me. “I asked you about rooms with carpet” I said “no you asked if it was a dining living combo, which it is.” She proceeded to take a big deep breath in and sigh then laugh more under her breath and said with HEAVY sarcasm “ok I’ll take take that off then.” At this point in the call I told her there was no need to be so rude and to forget it. Then I hung up. I manage a team that deals with retail investors. I can tell you right now if anyone of my representatives spoke to a client the way louanne spoke to me, they’d be automatically placed on a performance improvement plan. Your calls are monitored and I would recommend listening to hers. It was an awful experience for a pregnant mother about to deliver and I’d advise you review her performance a bit more closely considering SHE was the first impression of your company. I’ll be happy to take my business elsewhere.
Quick friendly good energy good people would recommend them definitely special the guy named Tim
On time, thorough, friendly. Will use them again.
Deli
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