Phoenix, United States
6250 N 19th Ave
N/A
+1 6024336300
Wheelchair-accessible entrance
My sister was at the Palazzo for almost a year at the skilled nursing dept. I will validate she had to wait almost an hour for a nurse to respond for a call light. They stopped therapy and When I tried to discuss it with the doctor.. He just yelled at me. She was neglected and abused and no one cares. The director doesn't care. She died there in JANUARY..I will acknowledge that they spent millions of dollars in remodeling, but not on second floor. Please do dilengence before placing your loved one there. Don't be fooled .
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Recently placed my mother here at The Palazzo. It was a difficult decision made easy by their friendly, professional staff who went over every detail of the process beforehand. The Palazzo has experts in every department which helped with the process. My mom was from out of state and their social worker helped with switching insurance and gaining POA. Their administration department explained and placed my mom in the proper level of care. My mother has diet preferences which the dining services department talked to us about and accommodated. My mom refused to take her medications properly, that important issue has been resolved by their care staff. I haven't seen my mom smile or participate in anything social in years and I saw pictures of her socializing with a group of ladies and playing the bongos! So kudos to their activities department. All this and during a pandemic. I have no doubt that I placed my mom in the correct community. And I have no doubt that my mom will continue to improve her quality of life here. Thank you, the Palazzo team. No way I would have figured this out on my own.
Got the chance to tour this place and its absolutely amazing! The staff is very friendly and professional the place has recently been renovated and they have done a spectacular job! The restaurant is amazing its like a 5 star resort!
I specialize in helping people find assisted living accommodations and I have worked in the senior healthcare industry for nearly 10 years. With extensive experience with skilled nursing/rehab communities, assisted living communities and memory care communities throughout the valley I have found that working with The Palazzo has been a wonderful experience. I have helped people find and move into The Palazzo and quite often, for various reasons, move out of The Palazzo and its always a very professional and yet welcoming experience for my clients and their families. After several years of working with The staff in the Rehab, I have to say that they are a very professional and compassionate group of people who look out for the good of their patients. Maggie, the social worker in the rehab is truly a gem. I find that she is very knowledgeable and always on target with what’s going on with her residents needs and health goals. It is my great pleasure to refer people to The Palazzo as well as help when their patients and residents need alternative accommodations
I can’t speak for the rest of the facility but in regards to Skilled Nursing, speak to any of the patients or families and they will tell you the part they don’t post on this website which is the dirty rooms, hour long wait times for call lights, extremely understaffed. It’s just a dangerous place to send a loved one for rehabilitation. There wasn’t anyone for me to complain to since the director would not return my calls and the physician was over heard yelling “not my job” or “I don’t care” when talking with staff.
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