Phoenix, United States
1805 E Sky Harbor Cir S
N/A
+18772830898
I typically am the person who provides a lot of grace. But our experience was horrible. Their lines are absolutely RIDICULOUS. We booked our car online and made a reservation only to come to get the car with easily a 3 hour wait. I went to the front of the line and asked if it was all the same line for reservations. They said yep. I asked people at the front of the line how long they had been there and they said about 3 hours so far. I have a 7 month old and we’ve been traveling since 6:30 am and it’s now 3pm. We waited about 30 mins and had to end up calling to cancel and get our money back since we already paid. We can’t sit here for hours upon hours waiting with our baby. So we decided to cut our losses and book a car through Alamo which was only 20 more per day.
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I would not send even my worst enemy there. The line the first day was an hour long. My bill was emailed to me and they upcharged me for insurance when I clearly stated I didn't want it (/- 500). The only way to straightened it out was to go there. The line was triple the length. I waited an hr and the line barely moved. Going to dispute the charge on my credit card.
Read the reviews before you rent a car here. I had pretty much the same experience that everyone else has had. 1 1/2 hour wait in line, told the agent that I did not want insurance but he added it in anyway. You don’t know what you are signing on the signature pad. Don’t even try to call because they will not help in any way over the phone. Went back to dispute the charge yesterday but it looked like another 1 1/2 hour wait. Left early this morning to get there when they opened and the agent was absolutely no help and appeared that he could care less. I usually rent through usaa and will not deviate from that in the future because you know exactly what the charge will be. HORRIBLE EXPERIENCE.... stay away.
Worst experience I have ever had when renting a car. 2.5 hour wait in-line to get the car. They didn't have the mini van we requested when we booked and paid online, so they tried to put us in a 12 passenger van and told us to come back tomorrow and exchange it. They swiped our credit card and added charges even though we had already paid 80% of the rental when we booked it online. (We are still waiting to see if the refund happens correctly) Then they gave us a parking spot number that didn't even have a vehicle parked in it. We had to wait another 30 mins while another lady found us a van (she found a minivan) to take for our vacation. Our flight landed at 630pm and we didn't get to the hotel til 1130pm! All of that time was spent trying to get a rental! Worst experience ever! Especially traveling with a family. Thankfully out 3 year old was a trooper! Please be cautious when renting from this location! Or join the rewards and go downstairs to pick up your vehicle!
Booked car online with Thrifty. They are not operating as themselves, but operating through Hertz. Their booth is closed, and has a sign telling you to go to Hertz. When we went to go get the Thrifty car that had been booked and prepaid online, a higher price and more fees were added. Highly recommend using other rental companies other than Thrifty. It may appear to be a better value when booking online, but price gets changed when picking up the vehicle in person. And all the dealings will be with Hertz, not Thrifty.
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