Phoenix, United States
20618 N Cave Creek Rd
$$$
+1 6027659600
N/A
After the original UHaul pickup place didn't have the truck I'd reserved in place or on time, I came here and Emily was SUPER efficient, SUPER calming, and SUPER good at her job. She made my visit there enjoyable and smooth, after making far too many phone calls to the original place and UHaul's Customer service line. Thank you for such awesome service, Emily.
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BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!! I wish I could give ZERO Stars. After making reservations SIX weeks in advance, then flying to Boca Raton, Florida from Arizona to move a family member, the truck I was supposed to get wasn't even available! They had NO one way trucks in that area or anywhere close by!!!! I found this out 12 hours before my pick up time. I ONLY found out because I called them. They never bothered to follow up 24 hours in advance as I was told they would when I made the reservation. Had I shown up the next day for the truck without following up with them it would have been a huge mess as I had movers showing up 1 hour after my pick up time. Luckily, PENSKE came through for me! Thank you PENSKE! Penske had great customer service! Then, the storage I reserved at U-Haul SIX weeks in advance was also not available when I went online to double check the availability. I called customer service on 11/25/2020 at 4:15pm to address the storage issue and as of 11/27/2020 at 6:25pm, I have yet to receive a call and I am scheduled to move things in at this location at 8am tomorrow morning!! I was told by customer service 2 days ago that someone would reach out to me that night. NO calls, no emails, nothing! This is unbelievably horrible customer service! Thank you Public Storage for coming to the rescue and giving us more storage space for less than what U-Haul was charging. PUBLIC STORAGE is awesome! BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!! BEWARE of U-Haul!!!
Excellent service. I had a slightly challenging situation and right before they closed yet the woman helping me was so patient, friendly, and accommodating. I will always choose this place for my storage & moving needs!
Taylor you need to be in charge or get a raise or something. You are awesome and treated us like family. And made our first experience here in Phoenix a good one. Lots of equipment options, great staff and plenty of storage options. Happy with the experience so far.
You guys were great! Had a blow out on the highway and roadside helped get someone out as soon as possible. Also, I did not ask for anything other than a few extra hours to get my stuff unloaded and I got a discount due to the blow out. Excellent customer service!
Deli
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