Phoenix, United States
2611 W Northern Ave
N/A
+1 6029950460
Toilets
Exceptional Customer smService..very thorough. Best of all very very compassionate while working on my love of my life Lady Jane my doggie issues
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Dr. Martin takes so much care with all of our animals. The entire staff guess above and beyond to make sure you always understand the procedures, medications or any other needs your pet has. The weekend hours make it so easy to get regular check ups in.
Staff is amazing and truly cares about the pets! I would recall them to anyone. And happy I listened to go their :)
I am not the type to only leave bad reviews. Also I believe in giving more than one chance before forming an opinion. My first experience was a few years and it was horrible. I had called prior to going so I didn't have to waste time since time was already running out for my daughter's chinchilla. The woman i spoke with was wonderful. She understood the urgency and told me when we got there to tell them at the front desk she said to just bring it back while i filled out the paperwork. We arrived and the girl up front just argued with me. By the time i finished the paperwork my daughter was holding her dead pet. All i received was an apology and a traumatized child. Just this past week I called because my service dog(best friend/lifeline) was not doing well and I live near the animal hospital now. figured Id give them one more shot. Explained the urgency as im in tears and was told to find somewhere else that they couldn't get him in until February but from what i explained to her it sounds like he needs to be seen within the next 24 hours. I thought it was an animal hospital that accepted emergencies not just vet appointments.WTH!! Wow! SMH!
Really carrying and knowledgeable. Their care plans are a good deal too. My older kitty had arthritis and the care plan makes it so I can take her in for checks as needed. Since they've been taking care of her she has gone from limping around and barely able to get on the bed to climbing the cat tree for fun thanks to their treatments.
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