Phoenix, United States
3121 W Peoria Ave Suite 112
$$
+1 8008801077
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Tried to go here to upgrade my daughter's phone because it was having issues, it's old. Waited in line to have the manager practically yell at everyone in line. I get that you can't do tech support in the store, but not everyone understands that. He had no patience with anyone. I did tell him that he needed to calm down, because everyone in line was getting agitated and his face was turning red. Said that he only had two staff people (so schedule more people). Would not do appointments (I asked because I know that another Verizon store was doing that last week) and that we would have to wait an hour for help. He told us to just shop on our phone, even to the lady behind us that wanted to upgrade two lines. Some of us want to talk to a person with different options and not just try to figure it out by ourselves. We left and went to another more welcoming Verizon store. The only reason we decided to go to this location was because there is a Starbucks next door, but they're everywhere. I guess General Manager Michael didn't want our business.
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Hector is the helpful man!
Alan is a very respectful and helpful person I love coming to this location whenever I need help they are on it
Been wanting an iPhone and Verizon in forever, I received an email that my order was ready for pick up right when the store was closing I still decided to go because my current phone is broken. When I got there it was 6.10, I know it was closing time I'm not debating that. But there was a customer inside so I figured it didn't hurt to wait and ask. I waited outside, when that customer left the Verizon associate told me \Sorry we are closed\, I was holding the door semiopen but still keeping my distance. This guy literally pulled the door as I was talking to him. I felt extremely insulted, my friend was with me and when she saw how I was treated she got off the car and was trying to get to someone to talk to because she too thought this was very unprofessional and rude. I know, it was closing time, people get off and want to go home, but if he simply told me \Sorry you will have to come back tomorrow\ instead of pulling the door as I was trying to talk I would have understood and probably would have not felt so unwelcomed.
Verizon on 31 av and peoria turned out Cool as it gets! Alan and hi manager were awesome I appreciate them FINALLY helping me with crazy issue? YOU GUYS ROCK! THANK YOU SO MUCH
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