Phoenix, United States
1300 S 10th St
N/A
+1 6022525609
I was referred to them by planned parent after they got their title ten benefits revoked, and let me just say... by far the best “doctors office” experience I’ve ever had, they are so incredibly accommodating usually medical facilities are a whole headache and a half and every time I need to get something filled or go in for a visit they find time for me, and the staff goes out of their way to make my life easier. I really can’t say one bad thing about them. This is why I will always go to this place! Thank you.
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This place is godsend for those with no insurance. But GOOD LUCK getting through to their receptionists. There are 3 or 4 of them, I am not sure how the phones don't get answered. Very unprofessional. I was in not to long ago. I was given some pap results that indicated that I needed a biopsy on my cervix. They also wanted 350 cash (for someone with no cash/insurance) for that biopsy. I went and got a second pap somewhere else and those results came back very different. One thing on the results was correct but there was absolutely NO NEED FOR A BIOPSY! The Dr. said at the second office said there were NO bad cells on the cervix. I would have paid 350 at Wesley, missed a day or two of work due to the biopsy.....and yet I didn't need the biopsy after all. I feel some sort of way about this. So they will see a patient with no/low income thus a free visit but to recoup that money they go about it by scaring someone by saying \It could be cervical cancer\ so that you will consent to the 350 biopsy. I mean what choice does one have at that point. I was fortunate that I had a second option come available to get a second opinion. I have to wonder how often they do a biopsy on someone when they really don't need it.
The WORSE medical office I have visited, I have a month asking them to send the prescription to the pharmacy, THE CALLS ARE NOT ANSWERED AFTER MAKING ME WAIT FOR A HOUR AND A HALF OF LISTENING TO THAT SONG , AND THEY PASS ME TO THE VOICE MAIL, I LEAVE A MESSAGE AND THE CALLS DO NOT RETURN TO ME, THEY DO NOT HAVE PROFETIONALISM AND THE RECEPTIONISTS HAVE THE ORNAMENTS BECAUSE THEY DO NOT ANSWER EVER DEFINITELY OCCUPY THAT MY DOCTOR CAN TAKE CARE OF ME AND RETURN CALLS TO ME. I DO NOT DEFINITELY RECOMMEND NO RECOMIENDO ESTA CLINICA NO REGRESAN TUS LLAMADAS NI TUS MENSAJES Y NO TE CONTESTAN.. NO SE COMUNICAN ALA FARMACIA MUY MAL SERVICIO.. Y TE PONEN CON LOS ESTUDIANTES DE MEDICINA EL DOCTOR SOLO ENTRA 2 MINUTOS A VER LO QUE DICE EL ESTUDIANTE
I asked about doing a walk-in appointment at 10am and they told me to come back around 1pm to be seen. I came back to at 1pm waited for another hour and finally asked if I can get an update and they said only if a paient cancelled or does a no show then I will be seen. They did not inform me their walk-in policy at all. I felt they didn't care how sick I was let alone told me other options or the fact that there is a high chance not getting seen today. I could have used my time wisely and of course I left very upset and felt misinformed. I needed to be seen today and went elsewhere that took me right away and was diagnosed with strep.
Doctors are great, some of the staff needs to pick up the pace, been there so long got comfy now drags feet. New rotation is needed in the referral department. 4 months waiting on a wheelchair is ridiculous !
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