Pittsburgh, United States
1725 Penn Ave
$$$
+1 4122615513
N/A
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Repair services
Short version: This is such a wonderful store with excellent customer service. The employees are very kind and helpful. Support this local business if you are shopping for yourself or buying for someone who loves to cook, bake, or have cute things in their kitchen! Detailed version: I have always loved In The Kitchen, but recently their customer service was over the top! I went in searching for the very desirable, and difficult to find in stores, hot cocoa bomb molds. They did not have them, but they advised that they placed an order for them. I followed up a few days later by messaging them through Instagram. I received a prompt response that the order had not arrived, but they would keep me posted. The day the hot cocoa bomb molds arrived, they indeed remembered to message me to let me know they were in! You may be thinking “well, sure, they wanted your business”, but these molds have been selling out everywhere, so I am sure they were not worried about making one little sale off of me. I truly appreciate the customer service. Whether I am in store or messaging them, everyone who works there has been so kind and helpful. I’m a big advocate for shopping local, and this is the perfect local store if you are updating anything in your kitchen or looking for a perfect gift for your friends who love to cook or bake!
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The store was well stocked with all kinds of great cooking utensils. The staff was very friendly and attentive. Definitely worth a visit if you need anything for the kitchen.
All of staff is friendly, knowledgeable and very eager to help and answer questions.
I bought over 600 of kitchen stuff for my spouse from this store: 7 piece Zwilling knife set, 8 piece Ballarini pan set, and one Le Creuset tea kettle. As I went to register my pan set for warranty, I noticed 8 piece Ballarini set only showed as a 10 piece. After further research the 10 piece set costs 249 which was how much I was charged for my 8 piece set. After calling the store I was told the cashier made a mistake in charging me for 10 piece, which there are no 10 piece Ballarini sets nor have there been any in that store. I was refunded 107. The part that left me not wanting to ever go in this store again. I asked what would have happened if I had not called about this mistake. The answer was nothing, I basically would have been out 107. I will never go to this store again. That answer is completely unacceptable. Shop at your own peril and double check your receipts.
Will never patron this store again.
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