Plainfield, United States
98 Lathrop Rd
N/A
+1 8605644014
In-store shopping
Wheelchair-accessible entrance
Car washOil changeRepair services
I had the best experience at Central Volkswagen of Plainfield! They found the exact car I wanted at the absolute best price. They go above and beyond for their customers. No other dealership was able to meet my needs except this one. They are extremely knowledgeable and have excellent customer service! They listen and are patient, helpful, and accommodating! They made the process seamless. I highly recommend this dealership!
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Neil made finding the perfect new car easy and pain-free. He had great communication and kept us informed through the whole process. I will highly recommend him to our friends and family and look forward to working with him in the future.
Please do NOT go to this dealership. All they care about is selling you the car. Once the car is sold, forget about trying to get in touch with anyone from any of the departments, including finance. Just got off the phone with a gentleman from the office and he absolutely refused to pass a message to the financing office because “they are too busy”. I then asked why can they not take 5 minutes out of their day to contact a customer, and was given the response “because they’re busy”. I do not recommend this dealership to anyone unless you are there to buy a car and don’t plan on contacting the dealership at ANY later time. Purchased a brand new car from them early this year and everything went smoothly, however, trying to reach them afterwards has been a nightmare. They agreed to make the last payment on my lease, waited until it was 60 days past due, and then I had to contact them for the payment. This should have been taken care of from the start. On top of this, I accidentally misplaced a letter they wrote me for the credit bureau (which I fought tooth and nail for) and now I can’t get in touch with anyone useful to get a new letter. I had spoken to the GM in order to get the letter written, which I shouldn’t have had to do in the first place. I’m just being told to come in and ask for another printing of the letter, but in the same breath was told that they aren’t available the majority of the week. This left me wondering, what if I go in and nobody is available? The rep I spoke to didn’t care that this was an urgent concern and talked down to me to “get me to understand”. Absolutely ridiculous, everyone at this dealership is a joke and I will NEVER do business here again, and I strongly urge nobody else that I know to either.
Just purchased a 2021 VW Atlas! I was dreading having to deal with a dealership and a car salesman! Ugh! I was PLEASANTLY surprised and grateful for interaction with DUSTIN BROWN at Central Auto Group! What a great young man....with an extensive knowledge of ALL cars! Asks the right questions to find the right car. NO PRESSURE SALES!!!! When he and Sales Manager Brandon suggested a higher model - and I said out of my price range - they backed off!! Didn't give me all the reasons I NEEDED the better model. If you're looking to buy a car and dreading the old style pressure sales.....go see Dustin Brown at Central Auto Group! You'll be happy you did! I am!
Special thanks to Mike and Neil @ Central Auto Group. They made the complicated process of purchasing a vehicle easy. Special Thanks to Neil who gave me the tip on my phone which worked like a charm. Thank you.
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