Plainfield, United States
13400 Illinois Rte 59 #118
N/A
+1 8156099999
Toilets
Wheelchair-accessible toilet
In my recent massage Gina was great. Colleen, the manager, is hurting the business. She is rude, dismissive, and so un-client-servise oriented. She word-wrestling with a client?! She is trying to be right?! She might be good for the accounting of the business, yes, but she cannot be in a client relationship post or in a post to manage people. She needs to improve, to be trained or she will make the clients to dislike this branch.
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I will give this location a 5 Star but Massage Envy as a company I would give 1 star. Plainfield location...Front desk woman was fantastic. Very nice, super calming, explained everything, gave options but didn't push any of them on me. Massage Therapist, Ally...Amazing! She was very informative, inquisitive and an outstanding masseuse (sp?). I will go back just to see her. Massage Envy Company...I bought a membership for someone else at a location that is no longer convenient to get to anymore. I tried to cancel the membership and they wouldn't allow me to unless I went to that location which is ridiculous. On top of that, I pay for a membership for someone but am not allowed to take advantage of membership pricing when I get a massage, again ridiculous. I would recommend against paying for a membership and deal with the extra cost of nonmembership just so as not to deal with the BS of the membership.
My recent massage with Josh was great. I work in front of a computer most of the day so didn't realize how much I needed a massage until I walked out feeling like a new man. I appreciated Josh's explanation of my muscle groups that needed the most work as it demonstrated his thorough knowledge and made me better aware of the areas I strain sitting in front of a computer. The front desk person was polite, professional and quick in checking me in/out. Would recommend to anyone.
Therapist are awesome. Management is a problem. Do not ever sign a contract with them. Do not let them keep your credit card on file. Once you become a member they automatically take out money on your credit card every month, even if you are unable to visit them. You can have several hundred dollars of credit, but there is no way to get a refund. You cannot cancel without making additional commitments. Even when you cancel your membership with several hundred dollars of credit, you cannot get a refund. Then out of the blue a month or two later they resume billing your account. (Even with several hundred dollars credit that they will not refund) Sometimes you can cancel again, they may refund the additional charge they made illegally but it will take several calls. You cannot get a refund on the several hundred dollars credit, and you cannot use the credit for massages because you are not a member without getting the monthly charge. You cannot transfer the credit to a friend or family member. My wife canceled her membership at least 6 months ago, but this week Massage Envy charged my discontinued card an additional 110. They keep saying they returned the money, but have not. I have about 900 credit that I cannot access and will not be returned, now they illegally take an additional 110. I have found that I am not the only client with this type of experience. Overall this company's membership package is a complete scam when you are unable to utilize their services. No refunds, no transfers, very difficult to cancel membership. Even when cancelled they resume your membership and billing without permission. I have been waiting almost a week for return of 110. And know that the other 900 is lost because of company's unfair policies.
The staff here has been super friendly and helpful. I took my wife here to get a massage for her birthday. I went soon after, and now we both ended up with a membership! Lol My wife and I both love our massage therapists and always leave feeling relaxed and refreshed. It's worth every penny!
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