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Cookies & Cupcake By Design

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Plano, United States

cookiesbydesign.com
Cookie shop· Cake shop· Gift basket store· Dessert shop· Gift shop

Cookies & Cupcake By Design Reviews | Rating 4.5 out of 5 stars (5 reviews)

Cookies & Cupcake By Design is located in Plano, United States on 3100 Independence Pkwy #101. Cookies & Cupcake By Design is rated 4.5 out of 5 in the category cookie shop in United States.

Address

3100 Independence Pkwy #101

Price range

$$

Phone

+1 9725966272

Service options

Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shoppingTakeaway

Accessibility

Wheelchair-accessible car park

Open hours

...
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J

Jasmine Schmidt

Placed an order on Dec 17 to be delivered on Dec 22. Customer service called to let me know it would be delayed, and offered to overnight it. Order still didn't show up 7 days after the phone call and they offered to overnight AGAIN. Still didn't show up 5 days after the second offer to rush deliver. Customer service was accommodating, but the least a business can do is deliver an item after an order is placed.

S

Stefanie René

This five star review is for the service and kindness I received from their team and manager. We had placed an order for relatively simple tooth shaped cookies for pick up next day and the lady whom took my order was nice enough to send me a photo of one finished cookie before they continued so I could determine if I was happy or not. She obliged and I later got a text with the photo of two of the cookies. I will admit I wasn’t as thrilled with the art as I thought I would be and I politely asked if she would redo it as it just wasn’t my standard. I felt bad but she was kind and said she would have them redone and she sent me another picture. It was better but not still to the typical standard I had seen in their shop displays, but as we were pressed for time to have them picked up, I said that would be good enough. When I went to pick them up, the lady was very nice and she apologized (even though I wasn’t unhappy and hadn’t complained) and said they were just going to give me the cookies as their regular cookie artist walked out on her shift so the whole team was scrambling to fulfill orders, and she was apologizing because she felt bad for not telling me before when I asked to have her redo the design which if I knew their situation I would have been totally understanding. The cookies did turn out very cute and they were so nice to me. That’s the way you handle tough situations. Great job guys and thank you.

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Ellen Sparacino

Amazing cupcakes. Great flavor!

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Ryann Peterson

Exceptional service. We placed an order using the wrong address by mistake (not realizing a friend had moved), Cookies & Cupcakes by Design called the recipient and myself to confirm the order had been delivered and realized OUR mistake. I received a call back from the shop stating that they would be creating another order and delivering it to the correct address on our behalf. Completely UNSOLICITED ACT OF KINDNESS to help correct a mistake that wasn't theirs to begin with! Sincerely impressed with the customer service of the Plano shop.

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Connie W

I was hopeful after much communication that they were going to make my special order baby shower cookies, Alexis even agreed to do it after the Fort Worth location wouldn't respond. However after this last week, I'm not getting any call back or return email. A very disappointing business practice

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