Plano, United States
903 18th St #230
N/A
+1 2143935215
This is how my experience has gone so far: Ordered new internet service a week ago for Saturday install date. Got a voicemail day before notifying me they need to reschedule install. Called back to be told there was a mix up with the previous resident’s cancellation and that they were trying to get me back on schedule for Saturday. Was told to hold while getting different customer service on the line. Call rerouted to main customer service. Now starting the process over. Was told that previous customer’s cancellation was not soon enough and caused the system to automatically remove my appointment. Was then told they don’t do installs on Saturday. Was asked to get previous resident on the phone to confirm cancellation order. So I did. Was told install would be two days later but they would check with someone on Saturday install. Was then told Saturday installs are for rare circumstances only and that because my area was so busy they will not install for me on Saturday. Rescheduled for two days later. Was asked how I would rate the customer service. Update 1/11/20: They were supposed to install today. Turns out the customer service agent who helped me hung up and never actually rescheduled the service. We have been placed on the schedule for 2 days from now. I actually confirmed online after hanging up. Customer service agent attempted an upsell on this call. Lol!
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Wish I could give ZERO stars! Had to switch to them because we moved and they have the contract for the area I suppose. Internet was working fine then all of a sudden one of THEIR installers cut my line while trying to do god knows what, now I have to be without internet for a WEEK! So to summarize, FRONTIER SCREWED UP BUT THE CUSTOMER HAS TO JUST WAIT FOR THEM TO GET THEIR ACT TOGETHER AND HOPE THEY ACTUALLY DO!! Gotta love the customer service with these clowns! Unless you're FORCED to sign up with them, RUN THE OTHER WAY!!
I am writing regarding my mother’s recent experience with her Plano, Texas Frontier service department. On Sunday, February 16, she experienced a complete loss of her entire Frontier bundle – Phone, Internet, Television. She contacted Frontier on Monday, February 17 and was told a repairman would be arrive on Wednesday, February 18. That is two days wait time! On Wednesday, February 19, Repairman Number One arrived but was not able to completely diagnose the problem. He then felt it was an issue with the “box” located at the end of her alley. Repairman Number One admitted he was not qualified for this type of repair and arranged for Repairman Number Two to come out on Thursday February 20. Repairman Number Two did arrive that Thursday morning but left the job site later that day without speaking to my Mom or fixing the problem, leaving my Mom to wonder what was going on? After repeated calls, long hold times (up to 30 minutes) she was finally able to speak to someone on Friday, February 21. That person then informed my mom that Repairman Number Three would be out the next morning – Saturday, February 22. On Saturday, after six days, three repairman, countless telephone calls to the local Frontier office, all of her services were restored. I can only recommend one piece of advice for my mom, cancel her Frontier service and go with DISH, or AT&T or Spectrum or Verizon or….anyone!
New clients get lower rates than loyal ones. I was told to call in today to get the rate I wanted. Spoke to 3 different people and got 3 different info on what will be done. Retention team does not help. They said I can cancel and come back in 30 days as a new client. Basically being loyal has no perks
This is the worst cable ever. Customer service can't help you. To many unnecessary fees. You get told one price but your bill higher. I do not recommend this company.
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